Key Responsibilities - Provide first-line software support to end users via email, helpdesk system, and telephone - Respond to and resolve software-related queries efficiently and professionally - Create, maintain, and publish user support documentation - Deliver general software training and conduct skills assessments for end users - Support Microsoft Office applications and other...
Project Duration:- 4 Months (Contract)Location:- Westen CapeRole Purpose: The Intermediate End User Support Technician will play a key role in the successful deployment of Windows 11 across departments. The technician will execute hands-on upgrades of endpoint devices, perform user data backups and restorations, and ensure mínimal disruption to operations. The role also includes technical...
Job Description This is an excellent opportunity for a Product Designer to lead the end-to-end user experience strategy for a first-of-its-kind agricultural procurement platform, backed by South Africa’s leading digital media group. This Product Designer role is based in Cape Town (hybrid), paying R600K-720K PA. THE COMPANY: This tech company is a first-to-market procurement platform designed...
Experience Min: - 5+ years ICT experience in the end-user computing environment - 3+ years design and implementation of desktop hardware, software and management systems servicing the end-user computing environment in the enterprise Ideal: - 3+ years in desktop infrastructure maintenance using systems such as: System Centre Configuration, Mobile Device Management and cloud based...
This role is not open to agency support at this time. About Kocho We believe specialist UK firms deserve the same level of service they would give their own clients. We know that clients want expertise, a service they can rely on and intimate support from a named individual who knows their business. Our relentless commitment to finding the best solution, our sense of pride in helping our...
Youll sit at the centre of the operation the person who ensures systems dont crash, data doesnt drift, and users dont wait. Expect to: Maintain the day‑to‑day health of operational and reporting systems Deliver system development (queries, reports, user tools, interfaces) based on helpdesk requests Troubleshoot issues, identify root causes, and implement clean, scalable fixes Provide second‑line...
1st to 2nd Line IT Support Engineer Join a UK-based remote IT support team with a focus on both tech and service excellence Remote | IT Support | R27,500 R32,000/month equivalent About Our Client Our client is a growing UK-based IT support provider offering high-quality remote support to a diverse client base. With a strong technical foundation and a commitment to excellent service, the company...
Job Requirements: This position requires troubleshooting, problem-solving and technical skills using various diagnostic tools. In addition, strong interpersonal skills are required to guide customers through situations, providing customer satisfaction. This may often be under challenging conditions. Part of the work will be in-office and the other will be out in the field providing customer...
Minimum Experience Requirements: - Able to work independently as well as to participate effectively in a team environment. - Experience in Freight Forwarding, Logistics and Transport Management applications - Quick learner and fast thinker with the strong ability to respond and solve problem in an efficient manner. - Experience with one-on-one and group training both in-person and via web...
Key Responsibilities Provide Tier 12 technical support (desktop, laptops, printers, mobile devices). Set up and maintain workstations, software, and security updates. Assist with basic network support (Wi-Fi, VPN, connectivity). Support CCTV and access control systems. Manage IT tickets, documentation, and knowledge base updates. Support user accounts (onboarding/offboarding, access,...
Key Responsibilities: Desktop Support & Troubleshooting - Deliver advanced support for desktops, laptops, and peripheral devices, including diagnostics and repair of hardware, operating systems, and applications. - Resolve complex technical incidents and service requests promptly while maintaining high customer satisfaction. - Support users in person and remotely, providing efficient solutions...
Key Responsibilities 1. Onsite Support & Troubleshooting - Provide onsite technical support during new installations and for escalated service issues. - Diagnose and resolve common hardware faults (e.g., printer issues, power failures). - Replace defective hardware components when required. 2. Hardware Installation & Setup - Install and configure POS terminals, scanners, printers, cash...
Roles and Responsibilities Location: Cape Town Nature: In Office Working days: Mon - Fri (40 hours a week UK time) Salary: R25 000 with benefits, medical aid and provident fund About: As an L2 IT Support Engineer, you will play a key role in supporting colleagues both in the UK and SA with their technical IT needs, ensuring smooth and secure operation of our IT systems and services. You will...
Description: User Support & Helpdesk - Provide technical support to end users (hardware, software, and network-related issues) - Log, track, and resolve support tickets within agreed SLA timeframes - Diagnose and troubleshoot desktops, laptops, printers, and peripheral devices - Provide on-site and remote support to users Hardware & Software Support - Install, configure, and maintain PCs,...
ENVIRONMENT: A dynamic Independent Asset Management Firm seeks a strong technical & results-driven Technical Support Analyst to fill a 12-Month Contract role where you will ensure seamless IT support for software, hardware and applications across regional and global teams, both on-site and remotely. You will also log and manage incidents and service requests, maintaining detailed records in line...
Our client in credit and payments industry, has an opening for an experienced Systems Support Analyst to play a key role in supporting the Credit Risk Systems Owner by ensuring efficient operation, optimisation, and continuous enhancement of all credit and collections system functions. This role will act as a critical liaison between business and technology teams, ensuring that system...
A leading fintech company is seeking a Technical Support Engineer (TSE), focusing on key payments products within its expanding portfolio. In this role, youll act as the technical bridge between small business clients and internal product and engineering teams resolving issues, driving service excellence, and contributing to continuous improvement initiatives. Youll troubleshoot complex technical...
Job Description: Engineer the Crossing: Diagnose and resolve a wide array of hardware, software, and network issues, constructing reliable solutions under pressure Guide the Travelers: Provide clear, patient, and effective support to users of all levels, ensuring they can navigate their digital landscape with confidence Fortify the Pathways: Proactively maintain and improve core systems,...
ENVIRONMENT: Are you passionate about fintech, digital payments, and customer experience? Do you thrive in a fast-paced environment where you can solve problems, analyze transactions, and help merchants succeed? If so, our Client wants you on their team as a Customer Support Specialist (Payments & Transaction Monitoring). If you're ready to play a pivotal role in the digital payments space and...
Are you confident, energetic, and eager to gain hands-on work experience in a fast-growing industry? Our client, a company operating in the digital payments and fintech space, is looking for motivated and dynamic individuals to join their Customer Support team. This role is well suited to school leavers, graduates, or candidates with limited work experience who are keen to learn and build a...