user documentation jobs in Western Cape

Key Responsibilities - Provide first-line software support to end users via email, helpdesk system, and telephone - Respond to and resolve software-related queries efficiently and professionally - Create, maintain, and publish user support documentation - Deliver general software training and conduct skills assessments for end users - Support Microsoft Office applications and other...

Experience Min: - 5+ years ICT experience in the end-user computing environment - 3+ years design and implementation of desktop hardware, software and management systems servicing the end-user computing environment in the enterprise Ideal: - 3+ years in desktop infrastructure maintenance using systems such as: System Centre Configuration, Mobile Device Management and cloud based...

EyeCarePro is the growth engine behind North America's leading optometric practices. We deliver full-funnel digital marketing and innovative SaaS tools that help eyecare businesses attract more patients, improve efficiency, and grow sustainably in a competitive healthcare landscape. With five consecutive EyeVote Awards for excellence in Online and Social Media Marketing, we are recognized not...

As a User Experience Designer, you will be responsible for designing user interfaces and experiences for web applications. You will create wireframes to define the functionality of a site or app, as well as ensuring that all screens are clear and easy to navigate. You should have experience in creating visual designs that are consistent with company branding; ideally you should also have design...

This role is not open to agency support at this time. About Kocho We believe specialist UK firms deserve the same level of service they would give their own clients. We know that clients want expertise, a service they can rely on and intimate support from a named individual who knows their business. Our relentless commitment to finding the best solution, our sense of pride in helping our...

We are seeking a Senior Business Analyst to play a critical role in the replacement of an existing SAP call centre/customer support platform with a more sophisticated AWS-based call centre solution. This is not a documentation-only BA role. This person will be driving business process redesign, shaping how future customer engagement and customer service operations work across the Group. The new...

Customer Services Representative (UK Market) Empower UK beauty professionals through smart SaaS support and engagement Cape Town CBD, Office-based | R18,000 R25,000 per month (CTC) About Our Client Join a fast-growing Beauty & Wellness Tech company redefining how salons, spas, and beauty professionals engage with their clients through innovative SaaS solutions. This company operates at the...

Roles and Responsibilities Reports to: Service Desk Manager Working hours: Mon-Fri 8:00-18:00 (UK time) shifted weekly. Salary: R25 000 R30 000 basic salary + Medical Aid, provident fund, income protector benefits Location: Cape Town (SA) Our client is a UK-based Managed Services Provider with nearly 25 years of delivering IT support, cybersecurity, cloud, communications, and connectivity...

Key Responsibilities System Administration & Operations - Manage and maintain Windows-based systems and Microsoft 365 environments - Administer Salesforce and system integrations - Oversee server operations, migrations, backups, and recovery processes - Ensure system performance, uptime, and scalability IT Infrastructure & Security - Manage network infrastructure, firewalls, and access...

Key Responsibilities First-Line Support - Monitor and respond to incoming helpdesk tickets - Resolve common IT issues including: - Password resets and account lockouts - Microsoft 365 user issues (Outlook, Teams, OneDrive sync issues) - Basic workstation troubleshooting - Printer and peripheral support - Software installation and configuration Microsoft 365 Support - Assist with basic...

Description: Installation & Commissioning - Install and configure computer hardware, servers, routers, switches, access points, and peripheral devices - Install structured network cabling (CAT5e / CAT6), patch panels, and wall points - Mount and install network cabinets, racks, and related infrastructure - Configure and test network connectivity (LAN/WAN/Wi-Fi) - Install and configure printers,...

BMS Engineer Cape Town Our client is looking for a BMS Engineer in Cape Town area You need technical, mechanical, electrical experience, a tertiary qualification and 4 years plus BMS engineer experience. You will oversee a team of technicians. You also need solid Niagara framework experience to do BMS solutions. A Building Management System (BMS) Engineer in South Africa is responsible for the...

1. Position OverviewPDIT is seeking a skilled and experienced Security Systems Technician with at least 5 years of hands-on experience in installing, commissioning, maintaining, and fault-finding CCTV, Access Control, Intrusion Detection, and other integrated security technologies. The ideal candidate will be capable of working in commercial, industrial, and high-risk environments and must...

Responsibilities: - Conduct initial manuscript quality and permission checks. - Implement checks (e.g., checklists, plagiarism etc.) on various process points and documents to evaluate the standard of work/task. Take corrective action if the manuscript deviates from the standard required. - Apply standard procedures to manuscripts allocated to enhance customer experience (e.g., routine email...

The Business Process Engineer will play a critical role in leading the design and mapping of business processes to transition from the current "as-is" to the desired "to-be" state. This initiative aims to establish a unified view of each client s products across diverse banking sectors, such as Retail, Banking, and Insurance, with a focus on delivering client-centric, compliant, and streamlined...

Key Duties & Responsibilities: - Manage Microsoft 365 / Entra ID (user access, permissions, MFA) - Administer Windows endpoints (updates, compliance, asset lifecycle) - Handle networking basics (Wi-Fi, VPN, firewalls, ISP coordination) - Support onboarding/offboarding and general IT support - Liaise with a managed service provider (MSP) - Maintain clear IT documentation, SOPs, and runbooks -...

1st Line Service Desk Engineer Be the first line of support in a fast-paced MSP environment, solving real client problems daily Cape Town (Gardens) | R25,000 R30,000 per month About Our Client A well-established Managed Service Provider (MSP) delivering responsive and professional IT support to a diverse client base. Known for combining technical expertise with excellent customer service,...

We are seeking a highly skilled Data Product Owner with strong data engineering foundations to lead the development, enhancement, and adoption of data products across key retail business verticals-including Commercial, Supply Chain, Marketing, Loyalty, Finance, and Operations. The ideal candidate will be responsible for understanding business requirements, analysing data using SQL, and...

Key Responsibilities Client Ownership & SLA Delivery - Act as the primary technical contact for assigned SLA clients - Take ownership of incidents, requests, and problems for those clients - Ensure tickets are handled in line with contractual SLAs and internal KPIs - Proactively communicate with clients regarding progress, delays, and resolutions Technical Support (Tier 2 / Intermediate) Provide...

Italian Speaking Customer Services Representative Join a Fast-Growing Beauty & Wellness Tech Brand! Cape Town CBD, Office-Based | SaaS / Beauty & Wellness Tech | R22,000R30,000 CTC About Our Client A leading SaaS company in the Beauty & Wellness Tech space, driving digital transformation for salons, spas, and beauty professionals. With an AI-powered platform and a rapidly growing UK customer...