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Key performance areas: - Monitor phone queues, email queues and service levels on a real-time basis to identify situations where additional resources may be needed to maintain service levels. - Consult with call centre management to determine best course of action to fill resource needs/maintain service levels. - Maintain consistent communication with the Client's Forecasting & Planning Team to...
The role: The Call Centre Real Time /Workforce Analyst will monitor real time inbound call traffic to ensure optimum efficiencies and will work to ensure acceptable service levels, abandon rates, and active rates. This position is also responsible for intraday analysis of call flow together with monitoring and adjusting staff resources to meet call volume demands and sales performance goals. On...
As an independent financial brokerage, our client provides a wide array of Financial Services to its Professional clients in the market including Risk, Investment, and Estate Planning. They pride themselves in providing exceptional client services unmatched within the industry. Responsibilities: - Pitch our business to potential new clients and schedule appointments with existing clients for...
What youll be doing: - Acting as the central point of coordination between the Owners, executives, staff, clients, and suppliers - Managing complex diaries, meetings, travel, logistics, and confidential communications - Preparing presentations, reports, minutes, and monthly management packs - Overseeing office administration, infrastructure, and day-to-day operational support - Supporting HR...
Role:The role will assist in ensuring the delivery of accurate, timely, and compliant financial information in accordance with IFRS, JSE requirements, and Group accounting policies. The position will also provide critical support during month-end, interim and year-end reporting cycles, improve documentation and ensure timely submission of reporting while strengthening continuity, resilience, and...
Our client is seeking a detail-oriented and highly organized Legal Secretary to join their dynamic law practice. As a Legal Secretary, you will play a vital role in ensuring the smooth operation of the legal team by providing essential administrative support. This position requires a proactive individual who thrives in a fast-paced environment and possesses exceptional time management skills. You...
Overview JOB PURPOSE: To be responsible for all aspects of hotel operations, to day-to-day staff management and guests. This position acts as the ambassador of the Red Carnation Hotel Collection brand for the hotel and responsible for leading the hotels senior management team to meet business targets and deliver exceptional guest service. Organisational Positioning - Department: Executive...
JOB DESCRIPTION DUTIES AND RESPONSIBILITIES: Network Solutions and Delivery Lead: KZN Role purpose Own the customer-facing technical delivery lifecycle for network services, acting as the connective tissue between Sales, Service, Delivery/PMO, and Operations. Translate sales commitments and scopes into executable designs and delivery briefs, govern installations and changes to land cleanly,...
Core Purpose of the Role The Sales Representative plays a pivotal role in driving revenue growth through proactive customer engagement and solution-oriented selling. This role requires extensive travel to identify customer needs and deliver tailored vehicle solutions that align with those needs. The incumbent will manage the end-to-end sales process, ensuring vehicles are available in the right...
Hire Resolve's client, a leading company in Umhlanga, is currently seeking an experienced Operations Specialist to join their team. This individual will be responsible for coordinating training facilitators, preparing comprehensive training packs, liaising with suppliers, managing weekly payment requests, and handling external moderation applications, as well as renewals and extensions of scope...
Position: Director's Personal Assistant Company: DAITO Corporation, a contractor for 123NET- a thriving ISP located in Umhlanga Rocks We are currently seeking an experienced and proactive Personal Assistant to support the Director. The successful candidate requires a high level of professionalism, confidentiality, and organizational skill, as well as the ability to manage multiple priorities in...
We are a dynamic and expanding company based in Umhlanga, committed to providing top-notch service and solutions. We are seeking a motivated and detail-oriented Junior Administrative Assistant to join our team immediately. Key Responsibilities: - Provide general administrative support to the management team. - Perform office tasks including filing, data entry, and managing - correspondence. -...
Our client is seeking an experienced and results-driven Senior Workforce Manager at their site in Umhlanga, Durban. The Senior Workforce Manager is responsible for strategically planning and optimising staffing to meet customer demand, enhance agent productivity, and deliver exceptional service efficiently. This role leads and guides forecasting, scheduling, real-time monitoring, and...
Job Description: Supervisor - be.UP Park Job Title: Supervisor Department: Operations Reports to: Park Manager Location: Park Gateway Mall, Durban, KZN Employment Type: Contracted Summary: The Supervisor is a key leadership role responsible for the daily operational excellence of be.UP Park. Reporting to the Park Manager, this position is crucial for ensuring the smooth, safe, and efficient...
Job Description: Sales Representative Requirements • Sales experience / Ability to sell products and services. • Knowledge of sales / marketing in a B2B sales environment. • Ability to engage established organisations in a professional environment. • Excellent verbal, telephonic, written, computer and communication skills and be a 'people person'. • Driver's Licence • Ability to work from...
Role Overview Must have XERO or Pastel Partner experience The Accountant is responsible for maintaining accurate financial records, preparing financial reports, ensuring statutory compliance, and supporting management with reliable financial information for decision-making. This role requires strong attention to detail, sound accounting knowledge, and the ability to work independently while...
Job title: Senior Sales Consultant Location: Umhlanga, South Africa Working Pattern: Hybrid Contract Type: Commissions only Company Vicit Limited is a growth advisory consultancy in the Enterprise Performance Management (EPM) industry dedicated to helping founders and business leaders of software and consulting firms navigate the many pitfalls that can befall them on their journey to growth...
Duties & Responsibilities - Refill and maintain vending machines according to schedule. - Monitor stock levels and ensure timely replenishment of milk, coffee, sugar, and related supplies. - Serve tea, coffee, and water upon request in a professional and courteous manner. - Clean coffee machines daily and perform a thorough deep clean weekly. - Ensure all machines and beverage areas are clean,...
The role: The Call Centre Real Time /Workforce Analyst will monitor real time inbound call traffic to ensure optimum efficiencies and will work to ensure acceptable service levels, abandon rates, and active rates. This position is also responsible for intraday analysis of call flow together with monitoring and adjusting staff resources to meet call volume demands and sales performance goals. On...
Key Responsibilities: - Manage full order lifecycle: briefing, sampling, costings, tech packs, orders, delivery timelines - Liaise with Buyers, QA, local and international suppliers (including China) - Track all approvals: trims, fabrics, styles, lab dips, fit and PP samples - Coordinate pricing samples and ensure all paperwork is submitted timeously - Maintain accurate shipment and delivery...