IT Support Engineer Tier 2 Location: Century City - R30 000 Per Month We are looking for a motivated and experienced IT Engineer to join our out of hours Service Desk team based in Cape Town, South Africa. This role will report to the Director of Technology and Engineering. This is for a UK-based company, servicing Europe and the UK, so you will work UK hours. The main purpose of this position...
A global Managed Services Provider is seeking a System Support Technician (Tier 2) to provide customer-focused IT support. This role requires handling inbound calls, resolving issues, and managing escalations while utilizing various tools like ConnectWise and Kaseya VSA. Candidates should have 2–4 years of IT support experience, strong troubleshooting skills, and a knowledge of security best...
A top recruitment agency is seeking a knowledgeable Tier 2 SOC Analyst in Cape Town, South Africa. This role entails providing technical support, managing SIEM solutions, and analyzing security incidents. Ideal candidates should possess strong experience in IT infrastructure support, vulnerability management, and advanced security technologies. Certifications like Certified Ethical Hacker (CEH)...
Overview We are looking for talented IT professionals to join our technical team at IPT. Whether you are starting your journey or are a seasoned industry veteran, we have a place for you in our tiered Systems Engineering structure. We are hiring across the board for Tier 1, Tier 2, and Tier 3 engineers who are ready to take ownership of client environments and drive technical excellence. The...
Job Title: Tier 2 Service Desk Engineer Location: Century City (On-site) Employment Type: Full-time Overview An international Cybersecurity and IT Managed Services provider is seeking a technically proficient Tier 2 Service Desk Engineer to join its Cape Town team. This mid-level role is responsible for resolving escalated incidents from Tier 1 engineers, supporting infrastructure projects,...
Tech-Keys is seeking an experienced Tier 2 IT Engineer to join our team. The ideal candidate will provide technical support to our customers and consistently strive for quality service delivery. The successful candidate will be able to troubleshoot and resolve our customers’ IT related issues. Responsibilities: - Provide IT support to internal and external customers - Troubleshoot and resolve...
Hartenbos, South Africa | Posted on 08/01/2025 The role of Tier 2 Helpdesk Agents is to provide advanced customer support, serving as the first and second line of contact for customers. This includes handling escalations from Tier 1 Agents, conducting advanced troubleshooting, and occasionally acting as the shift team leader. The support provided covers issues related to customer internet...
A well established organisation in Centurion has a vacancy for an IT Technical Agent/Consultant who has been responsible for providing Clients with Level / Tier 2 Support. Responsible for calling on Clients in the Gauteng area providing on site support. Adhere to Service Level Agreements. Faultfinding. Troubleshooting. Upgrades. Desktop support. Technical support. Strong Microsoft...
Are you a results‑driven sales professional who thrives in fast-moving environments? Do you know how to turn shelf space into revenue and lead a merchandising team to excellence? If you’re ready to elevate your FMCG sales career with a global powerhouse, this opportunity is for you. Diplomat South Africa is looking for a dynamic, customer‑centric Regional Sales Representative to own and execute...
A leading technology services company in Midrand is seeking a Technical Officer to provide first- and second-line support to customers. The role involves managing service tickets, troubleshooting connectivity issues, and maintaining customer satisfaction. Essential qualifications include Matric and basic IT knowledge, while certifications like CCNA are advantageous. Candidates must have strong...
A growing IT services provider seeks an SLA Account Manager in Cape Town to manage client relationships within SLA agreements. This role includes owning support tickets and delivering high-quality IT support. Candidates should have strong knowledge of Microsoft 365, Windows support, and basic networking. The position also entails both technical client support and the ability to foster client...
An international transport management company in Johannesburg is seeking a consultant to join their growing team. The role involves engaging in interesting challenges within the Consulting department and collaborating with international colleagues. Ideal candidates will have initial experience in software consulting and strong communication skills in English and Afrikaans. This position is...
Join Our Team as a Tier 2 IT Engineer at KFC Rohloff Group Are you passionate about delivering advanced IT support and ensuring operational stability? We're looking for a Tier 2 Engineer to provide expert technical assistance across the Rohloff Group's stores and head office. In this role, you'll manage escalations from Tier 1, maintain core IT systems, and safeguard the uptime and security of...
Applications are invited for the Wholesale Helpdesk Agent - Tier 2 position. This position will have remote work flexibility, reporting to the Team Leader - Helpdesk: WholesalePURPOSE OF THE ROLE:Key Performance Areas would include, but are not limited to:- Resolve all faults presented in accordance with the specified Support SLA timelines.- Determine nature of faults and the steps required to...
Pretoria, ZA Hybrid (Remote And In Person)- Full-Time- Herotel Business- Job Openings- Channel Support Agent - Tier 2 Applications are invited for the Channel Support Agent - Tier 2** position. This position will have remote work flexibility, reporting to the Channel Support Team Leader PURPOSE OF THE ROLE:Key Performance Areas would include, but are not limited to: - Resolve all faults...
Description: Tech-Keys is seeking an experienced Tier 2 IT Engineer to join our team. The ideal candidate will provide technical support to our customers and consistently strive for quality service delivery. The successful candidate will be able to troubleshoot and resolve our customers’ IT related issues. Responsibilities: - Provide IT support to internal and external customers - Troubleshoot...
A global Managed Services Provider is seeking a System Support Technician (Tier 2) to join their IT support team. This remote role involves providing frontline support, managing escalations, troubleshooting Windows desktop, server issues, and network problems. Ideal candidates will have 2-4 years of IT support experience, strong communication skills, and knowledge of relevant tools like...
- Provide technical escalation point for Tier 1 Analysts on security incidents, alerts, and inquiries requiring input on security risk, privacy, or threats. Be available to assist Tier 1 Analysts with critical incidents and serve as a reference for alerts and inquiries. Perform analysis of log files. Conduct log analysis for suspicious events. Feed data back to threat intelligence sources...
A cybersecurity and IT services provider is looking for a Tier 2 Service Desk Engineer based in Cape Town. This role involves resolving incidents from Tier 1 engineers and supporting infrastructure upgrades in a collaborative environment. Ideal candidates will have 5+ years of IT support experience and relevant certifications. This position offers the opportunity to grow within a dynamic team...
System Support Technician (Tier 2) Location: Remote Type: Full-Time Work Hours: US Central MT (5 PM to 1 AM / 2 AM SAST) About Netsurit Netsurit is a global Managed Services Provider (MSP) empowering clients to grow, innovate, and secure their businesses through technology. With teams across the US and South Africa, our mission is to support the Dreams of the Doers while delivering exceptional...