Service Support Manager jobs in Observatory

Job ID: 54056Date Posted: Posted 5 hours agoLocation: Kenilworth - Cape TownJob Title: SUPPORT SERVICES MANAGER - KENILWORTH - CAPE TOWN - WESTERN CAPE Support Services Manager, Head Office in Kenilworth, Cape Town. We are looking for a resourceful individual with good organisational and project management skills to join our team!! Purpose of the Role The Support Services Manager is...

Client Services & Operations Support Officer Asset Loans & Vehicle Finance | Full-Time | Cape Town Summary Looking for a detail-oriented Client Services & Operations Support Officer to support asset-backed lending and vehicle finance operations. This role combines client interaction, collections, and hands-on operational support in a fast-paced financial services...

REQUIREMENTS - Matric is essential. - Comfortable on phones. - Fast typist. - Basic IT skills. - Worked on Salesmate or similar CRM (If not, training will be provided). - Calm clear talker. - Organised. - Learns quick. RESPONSIBILITIES - Manage incoming calls and ensure a professional first point of contact - Log service calls and update customer info - Logging calls in Salesmate CRM. - Right...

Deliver an exceptional customer experience by assisting customers in resolving inbound technical service enquiries in a call center environment. Achieve service levels in compliance with company directives. Duties and responsibilities: - Responsible for resolution of customer queries with high professionalism from the moment of escalation in line with given timelines as per SLA - Understanding...

Job Overview Date Posted:Posted 6 months ago Location:Cape Town, Western Cape Job Title:Service Desk Analyst (German Support) Salary:R16,000 - R18,000 Salary Type:Negotiable Education Level:Diploma Job Level:Intermediate Required Experience:1 - 3 Years Service Desk Analyst (German Support) position available in Cape Town. Purpose of the Job:Key Responsibilities: - Acquisition of the...

POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail,...

LekkeSlaap is South Africa’s leading accommodation booking app known for its user-friendliness, exceptional customer experience, and extensive local accommodation options. Owned by Tripco, a travel technology company based in Cape Town, LekkeSlaap is committed to innovation, best-in-class customer service and setting new standards in travel technology. As a Properties Support Consultant, you...

POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) provider, trusted by clients worldwide to deliver tailored, high-quality solutions. With a strong focus on customer experience, innovation, and operational excellence, we are expanding our team and seeking motivated professionals to join us. As a Customer Service Agent – Payables Support, you will play a key role in assisting...

JUNIOR TRANSACTION ANALYST (MID OFFICE SUPPORT) FINANCIAL SERVICES - SOUTHERN SUBURBS, CPT If you thrive on keeping complex projects organised and moving forward, we’re looking for you! A detail-driven professional to provide essential operational and administrative support to a fast-paced deal team. In this role, you’ll be the backbone of transaction execution — managing documentation,...

Key Duties and Responsibilities: - Deliver on Service standards as per established Service Model for the function - Ensure adherence to processes and address/raise issues that need attention - Work proactively with other business functions and stakeholders - Ensure fees in relation to the functions responsibilities are posted for services rendered in a timely manner and in line with processes -...

REQUIREMENTS Matric is essential. Comfortable on phones. Fast typist. Basic IT skills. Worked on Salesmate or similar CRM (If not, training will be provided). Calm clear talker. Organised. Learns quick. RESPONSIBILITIES Manage incoming calls and ensure a professional first point of contact Log service calls and update customer info Logging calls in Salesmate CRM. Right after call ended, pull...

Our client is recruiting for an experienced Dutch Speaking Customer Service Support Agent to join their remote team. The role as Customer Service Support Agent:Maintaining a positive, empathetic and professional attitude toward customers Responding promptly to customer inquiries Communicating with customers through various channels Acknowledging and resolving customer complaints Ensure...

Job Spec: IT Engineer - Service Desk Support Job description As a member of our team, you'll have the opportunity to work with various technologies and provide exceptional service to our customers. The role will eventually become a Cape Town office-based (Century City) - for now, it will be remote. Only apply if you are looking for a long-term role/ team you can grow with and are happy to move...

About our client: Our client, a listed global leader that provides innovative solutions, is committed to helping some of the world's most well-known brands tackle their most pressing business challenges. With a reputation as a trusted partner to global organisations, the company delivers future-focused solutions that enhance customer experiences and enable businesses to stay ahead of the digital...

Minimum Education and Experience Requirements: - High expertise in Project Management protocols. - Degree in Business Information Systems or similar. - Project Management degree. - Knowledge in Freight Forwarding Business Applications. - Knowledge in Transport Management Systems and SQL is a plus. - Understanding of Finance and related Reporting is a plus. - Experience in Freight Forwarding,...

Job Description If customer service is your forte, then look no further! A fantastic opportunity has become available in the Logistics industry based in Cape Town for a Client Support Manager. Requirements include: •Tertiary qualification in Supply Chain/ Logistics •Must be an Advanced Computer user (Excel especially) •5+ years’ experience dealing with clients in the FMCG...

Key Outputs Grow market share and recognize new sales and aftersales opportunities Manager and lead the team of PSSR's to achieve set target and objectives. Build, establish and maintain strong, long-term customer relationships and ensure customer solutions. Own the customer experience and drive net loyalty score. Leads solution development and innovative efforts and ideas as identified and...

This position will be working closely with North American clients and working hours will be 3:00 PM to 11:30 PM RESPONSIBILITIES: - Manage the performance of a team of support agents against all established Client Support goals - Monitor phone, chat and portal case queues to ensure all issues are responded to within established SLAs - Provide coaching and feedback to agents to improve...

JOB PURPOSE:The Systems Administrator/ support manager will support and maintain the Microsoft Windows domain, Linux servers and provide desktop support for local users. Log all issues and actions taken on company help desk ticket system. The position will report directly to the general IT Manager. Duties included but not limited to:Provide 3rd line assistance to help desk technicians. Provide...

Job ID: 53656Date Posted: Posted 1 week agoLocation: Cape Town - Western CapeJob Title: TEMP DESKTOP SUPPORT MANAGER As a Desktop Support Engineer, you will be responsible for providing technical support to our desktop users. You’ll ensure that all of the systems in use by our clients are working properly and are regularly updated. You should have experience with Windows XP/7 client operating...