A forward-looking organization is seeking an experienced Senior Service Delivery Manager to oversee IT service delivery across infrastructure and applications in Middelburg. In this role, you will establish governance and best practices, manage vendor SLAs, and lead continuous improvements to enhance customer satisfaction. The ideal candidate has a Bachelor's degree in IT or Business, at least 7...
HR Continuous Improvement and Operations Project Assistant Manager Location: Johannesburg Other locations: Primary Location Only The opportunity Join the Africa HR Enablement team as a HR Continuous Improvement and Operations Project Assistant Manager. The HR Continuous Improvement and Operations PM will: - Support and manage a portfolio of Talent initiatives and projects aimed at...
A leading retail company in Cape Town seeks a Store Support Executive to enhance business processes and improve customer service. The ideal candidate will possess a Business Management qualification and over 10 years of experience in retail operations. Key responsibilities include developing process improvements and managing customer service feedback. This permanent role offers a competitive,...
A prominent financial institution in South Africa is seeking an experienced Business Analyst to optimize business processes and improve efficiencies. The ideal candidate will have a relevant degree and 3-5 years of experience in business analysis, with knowledge in API and database design. The role focuses on implementing prioritised projects and enhancing service delivery while adhering to...
An established recruitment firm is looking for a Finance Project Officer to deliver operational project services, support leadership with coordination, and conduct research and analysis. This role involves managing relationships across various teams and implementing process improvements. Ideal candidates will have a strong finance background, adept project management skills, and the ability to...
A leading financial services firm is seeking a highly skilled Senior Business Analyst with expertise in Robotic Process Automation (RPA). This role encompasses engaging with stakeholders to capture and analyze business requirements, leading RPA initiatives, and managing the implementation of automation solutions. The ideal candidate will have a thorough understanding of automation technologies...
A leading financial services provider in Johannesburg is seeking a Systems Analyst D to enhance customer experience and streamline processes. The ideal candidate should have a Degree in computer science or a related field, alongside 2 to 5 years of relevant experience. You will collaborate across teams to define system functions, compile analytical reports, and drive efficiency improvements. Join...
A leading financial institution in Johannesburg seeks a Business Analyst to evaluate user needs and document system requirements. The ideal candidate will enhance business efficiencies, facilitate project implementation, and compile progress reports. Experience in process optimization and collaboration is essential. The role supports the organization’s objectives by improving service delivery...
To provide expertise, advice and support based on best practice and industry standards in relation to the development of an integrated business improvement solution tactical strategy, delivery plan and practice formulation, to enable tactical translation and operational implementation. Key Performance Areas - Provide expertise in assessing the gap between the current state and desired future...
A leading financial institution in Johannesburg is looking for a Business Analyst to evaluate and analyze user needs, create system specifications, and drive process improvements. The ideal candidate must demonstrate strong analytical skills, experience in documenting system requirements, and the ability to facilitate the implementation of projects to enhance business efficiencies. This full-time...
A leading professional services firm in Johannesburg seeks a motivated HR Continuous Improvement and Operations Project Assistant Manager. The role involves managing HR initiatives and improving operational efficiency. Key responsibilities include project management, driving innovation through technology, and ensuring compliance. Ideal candidates will have over 5 years of relevant experience,...
- Promote digital self-service options (mobile app, digital messaging) and assist customers in overcoming any barriers to adoption. - Resolve customer complaints efficiently, aiming to resolve issues on first contact, and escalate complex matters where necessary. - Running through basic diagnostics to better understand the root cause of any issues and feeding back to enable us to fix things that...
Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that...
About the job Continuous Improvement Manager Continuous Improvement Manager (BPO/Call Center) Our clients team has a vast in-depth knowledge gained from years of real world delivery in large private and public companies, including many household brands. Their expertise spans across process improvement, lean management techniques, operations technology delivery and enhancing customer experience....
Division Supply Chain Technology Solutions Job Family Process Optimization and Continuous Improvement Reporting To Operations Executive Job Purpose The purpose of a Continuous Improvement Specialist is to drive continuous improvement initiatives across supply chain technology deliverables and operations by optimising processes, improving system utilisation, and embedding a culture of...
Join a fast-growing, sustainability-driven company where your ideas shape our brand, fuel regional growth, and make a real impact across Northern Europe and the Gulf. Are you passionate about quality, continuous improvement, and making systems work better across teams and countries? We’re looking for a Business Improvement Coordinator to play a pivotal regional role in strengthening operations,...
A prominent outsourcing service provider is seeking a dedicated Financial Manager to oversee Accounts Payable operations. This role involves managing a team, ensuring compliance with financial regulations, and driving continuous improvement in processes. Ideal candidates will possess 2-3 years of relevant financial experience and strong leadership capabilities. Excellence in MS Office, especially...
Continuous Improvement Lead (Assistant Manager) Location: South Africa (Onsite) About Us Quantanite is a global customer experience and digital solutions partner that blends cutting-edge AI with the human touch. Headquartered in London and operating across four continents, our 2,000-strong team helps some of the world’s fastest-growing brands scale smarter, work faster, and deliver better...
A leading financial services firm in Johannesburg is seeking a skilled Business Analyst to enhance business efficiencies and implement system improvements. The ideal candidate will evaluate user needs, document system specifications, and ensure compliance with legislative requirements. This role involves analysing business processes, facilitating project implementations, and compiling progress...
Opportunity Join the Africa HR Enablement team as a HR Continuous Improvement and Operations Project Assistant Manager. The HR Continuous Improvement and Operations PM will: - Support and manage a portfolio of Talent initiatives and projects aimed at continuously improving the overall effectiveness and efficiency of the Region Talent Team across processes, technology and operations, while...