service excellence jobs in Epping

A leading service provider in Cape Town seeks a Service Delivery Manager to oversee team performance, ensure operational excellence, and maintain high staff engagement. The role requires substantial management experience, ideally in a BPO environment, and involves coaching Team Managers to deliver top-tier customer service. Candidates must have a Matric qualification, proficiency in Excel, and...

A leading hotel chain in Cape Town seeks a Front Desk Agent to enhance guest experiences. The ideal candidate will manage check-ins, assist guests with requests, and ensure payments are processed accurately. You should have excellent communication skills and a background in customer service. Experience in hospitality and supervisory roles are preferred. Join us to contribute to an inclusive,...

A well-known retail company in Cape Town is looking for an Assistant Store Manager to support the Store Manager in driving sales and ensuring service excellence. The ideal candidate should have at least 2 years of experience in a retail/FMCG environment, a strong understanding of financial management, and the ability to motivate a team to achieve targets. This role requires effective management...

A leading recruitment firm in Western Cape is seeking an experienced Claims Department Manager to oversee superior claims service and build strong relationships with service providers. The ideal candidate will have over 8 years of experience in short-term insurance claims with a minimum of 3 years in a managerial role. Responsibilities include ensuring compliance with service level agreements,...

A leading retail company in Bellville is seeking a Supervisor for the Sales Floor. The role involves leading and motivating the Sales Team, ensuring adherence to standard operating procedures, and managing issues effectively. Ideal candidates will have an Industrial Engineering qualification or relevant experience, strong organizational skills, and a commitment to service delivery. Proficiency in...

A global leader in customer experience solutions is seeking an Associate Director of Operations in Cape Town, South Africa. This role involves optimizing operations and leading teams to ensure industry-leading customer service. The ideal candidate should have a minimum of 5 years of experience in a senior Operations Manager role, strong communication and negotiation skills, and expertise in...

A global insurance and travel solutions company seeks a Team Leader to manage a call centre team in Milnerton, South Africa. The ideal candidate will lead and motivate agents to provide exceptional customer service across various channels. Responsibilities include monitoring performance against key performance indicators, providing coaching, and facilitating team development. Strong leadership...

A leading technology services provider seeks a skilled Tech Support Team Leader in Cape Town to manage a dynamic team of technical support specialists. This role involves ensuring exceptional service delivery, driving improvements, and mentoring staff in a fast-paced environment. Candidates should have 3–5 years of technical support experience and strong leadership skills. A relevant degree or...

🎓 Design & deliver engaging soft-skills, communication and customer-service training 🔁 Continuously refresh training content and coaching plans 🧾 Lead the Ops QA team (coach development, calibration, and quality standards) 📊 Analyse customer communication trends and implement solutions to improve clarity, tone and efficiency ✌🏻 Report directly to the COO 📍 V&A Waterfront, Cape Town (on-site) Who...

Duties & Responsibilities Be responsible for the overall accounts payable process and main point of contact with all suppliers for multiple entities including payroll journals, processing cash and bank transactions; prepare VAT declaration and WHT returns, accounts payable reporting and drive improvement projects. Desired Experience & Qualification Bachelors degree and previous experience in a...

Job Summary:We are looking for a bilingual (French & English) Customer Service Representative who is empathetic, solutions-focused, and a strong communicator. In this role, you will manage, resolve, or escalate a variety of customer queries and complaints in a professional and customer-centric manner. You will liaise with internal and external stakeholders, ensuring timely resolution and...

A leading recruitment agency in Cape Town seeks a Sales Supervisor to manage and motivate the Sales Floor Team. The role involves ensuring team adherence to operating procedures, leading performance management, and driving service delivery. Ideal candidates will demonstrate strong organizational and problem-solving skills, have excellent communication abilities, and must be flexible to meet...

Assistant Vice President - Quality Excellence EXL - Cape Town, Western Cape, South Africa Posted 1 day ago. Be among the first 25 applicants. The candidate will lead the Quality Excellence Insurance vertical, interfacing with colleagues across all levels; ensure implementation of a quality management framework for each client within P&C areas and drive quality control and assurance...

A leading recruitment agency is looking for an individual with 1 - 2 years of experience in Personal and Business Banking. The role involves engaging customers, driving service excellence, and processing various banking transactions and requests. Ideal candidates will have a solid understanding of bank processes and experience in a branch banking or contact center environment. This opportunity is...

A leading quick-service restaurant chain located in Cape Town is seeking a highly experienced Functional Head of Logistics to manage and optimize supply chain and logistics operations. This pivotal role will ensure cost efficiency and service excellence, requiring 10–15+ years of logistics experience, particularly in QSR or FMCG sectors. The ideal candidate will demonstrate proven leadership in...

A leading integrated workplace management provider in Cape Town seeks an experienced Technical Manager to oversee operations and ensure compliance with service level agreements (SLAs). The successful candidate will manage both preventative and reactive maintenance while driving service excellence in accordance with company standards. This role is vital in delivering high-quality service and...

A leading hospitality services company seeks a qualified Head Chef in Cape Town, South Africa. The role is hands-on, ensuring high standards in food production and hygiene. Key responsibilities include supervising kitchen staff, maintaining stock levels, and ensuring timely meal preparation. The ideal candidate will have experience in similar roles, excellent management and communication skills,...

A financial services firm in Cape Town seeks an experienced AML Manager to lead their AML operations team. The ideal candidate will have 2-3 years in a managerial AML role, with strong skills in research, analysis, and communication. Responsibilities include overseeing KYC activities, supervising staff, and ensuring compliance with regulatory standards. This is an opportunity to make a...

A leading retail company in Cape Town is seeking an Assistant Store Manager to support the Store Manager in driving sales and ensuring exceptional customer service. The ideal candidate will have a minimum of 2 years of experience in retail/FMCG operations and a Grade 12 qualification. An understanding of financial management and customer service excellence is essential for this role. This...

A prominent retail company is seeking a DC Supervisor Receiving in Cape Town. This role requires strong leadership skills to manage a logistics team and ensure adherence to policies while achieving productivity targets. The ideal candidate will have at least 3 years of experience in a logistics environment and possess relevant qualifications. You will be responsible for daily reporting, planning...