Service Centre Operator jobs in Ethekwini

1.1 PURPOSE OF JOB To contact customers and provide telecommunication services. To deal with complains and handle queries. 1.2 KEY RESPONSIBILITIES- Promptly respond to customers in an enthusiastic, courteous and efficient manner, using advanced communication skills to control a call, listen and target the objective of the individual customer- Efficiently complete customer requests and provide...

At RCL FOODS we see and do things differently. We think bigger, work smarter, and collectively work as a team to achieve our ambition; MORE food to MORE people, MORE often! RCL FOODS is seeking a Customer Service Centre Team Leader to join our Vector Logistics Division. The role will be based in Durban and will report to the Customer Service Centre Specialist. The purpose of the action Key...

Job Location : Durban, KwaZulu-Natal, South AfricaApplication Deadline : February 20, 2026 Job Description - In this role, you’ll be the person customers turn to when they need help—whether it’s a quick question about an online order or guidance with their account. - You’ll connect with them through phone, email, WhatsApp, or webchat, making sure every interaction feels supportive, friendly,...

A leading customer experience provider is looking for a Head of Operations to manage contact centre operations in Umhlanga, Durban. The candidate will lead teams, ensure exceptional customer service, and drive performance improvements across multiple industry verticals. Responsibilities include overseeing daily operations, mentoring teams, and implementing strategies for continuous improvement....

Qualifications: Grade 12 (Matric) 1 year or more call centre customer support experience Computer literate Knowledge of customer service legislation (NCA, POPIA) - Basic understanding of retail process. Responsibilities: Respond to customer queries across multiple channels. Log and update customer information accurately. Resolve account and product issues quickly and professionally. Ensure all...

As an independent financial brokerage, our client provides a wide array of Financial Services to its Professional clients in the market including Risk, Investment, and Estate Planning. They pride themselves in providing exceptional client services unmatched within the industry. Responsibilities: - Pitch our business to potential new clients and schedule appointments with existing clients for...

Functieomschrijving Data Centre Operations (KZN) LOCATION Durban, South Africa TYPE Permanent Do you want greater control over your own career? We believe this Data Centre Operations role was created for you! Please read through and apply! Data Centre Operations (DCO) person: Data Centre - manages the operational day to day tasks onsite and assists the Site Manager/ Senior Operations...

Primary Purpose To accurately and efficiently process and record routine branch banking transactions. Promote and advise clients on banks products and services. Minimum Requirements Qualifications: - Grade 12 - Certificate in Banking (ideal) - FAIS RE5 (ideal) Experience- 1 year experience as a teller- 2 years' experience in a Financial Institution- Foreign Exchange experience...

A property management company is seeking a dedicated professional for managing property operations, tenant relations, and maintenance activities. Responsibilities include overseeing daily inspections, liaison with tenants, implementing maintenance programs, and securing leases. Candidates should have a Grade 12 education, a relevant diploma or degree, and 5 to 8 years of experience in property...

A restaurant chain in Durban is seeking an experienced manager to oversee operations. Key responsibilities include maintaining quality standards, stock control, managing staff, and ensuring exceptional customer service. Ideal candidates should have a minimum of 3 years of restaurant and fast-food service experience, along with management skills and strong problem-solving abilities. This role...

Job Location : Durban, KwaZulu-Natal, South AfricaApplication Deadline : February 21, 2026 Your day at NTT DATA - The Client Services Operations Manager works closely with colleagues from all Services divisions to manage all aspects of service delivery into the various service delivery contracts within their client(s) and ensure the continued focus on the execution of the agreed service plans...

JOB DESCRIPTION Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Client Services Operations...

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Client Services Operations Manager works closely...

Job description Centre Manager The successful incumbent will be responsible for overseeing the day-to-day operations and overall management of a mixed-use Centre located in Wyebank (Durban) in the KZN province. The primary objective of this role is to ensure the smooth functioning of the Centre, drive business growth, and enhance the overall customer and tenant experience. This position...

Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals for multiple mid–senior opportunities across customer operations, service delivery, sales performance, and contact centre leadership. This is a multi-role opportunity spanning operations management, team leadership, quality assurance, training, workforce management (WFM),...

Call Centre Agent Area; Durban - Northern suburbs Salary; R3500 per month plus commission (If target is achieved R1000 grocery voucher) Candidates on average earn between R3500 - R20 000 a month Training is provided Our client is seeking a well groomed and well spoken Call Centre Agent located in the Durban (Northern Suburbs) area to join their growing team. This candidate must have a very...

Kura are looking for an experienced Customer Service Advisor - UK retail campaign to join our team in Mount Edgecombe!As the UK’s largest independent outsourcing company, we create opportunities for development and progression throughout our business. We offer an industry leading salary and benefits package, a well-developed recognition programme, and loyalty awards for tenure. Our unique...

Duties - Administrative Responsibilities - Centre inspections and walkabouts to be undertaken on a daily basis without fail. - Tenant liaison - Identification of potential problematic tenants with suggested remedial solutions. - Daily management of and guidance to all on site staff. - To keep a maintenance & operations file and ensure its currency for the following: o OHS compliance issues o...

Qualifications: Grade 12. 2-3 years customer care experience. Knowledge of the National Credit Act (NCA), Consumer Protection Act (CPA), Protection of Personal Information Act (POPI), ICASA regulations. Knowledge of online purchase - Excellent communication skills in English (Written & verbal)- Maintain and improves quality results by adhering to standards and guidelines; recommending improved...

Job Location : Durban, KwaZulu-Natal, South AfricaApplication Deadline : February 20, 2026 Job Description - Lead and inspire a team of collections agents to achieve key performance targets, ensure compliance with regulations, and deliver outstanding customer experience. - This role focuses on coaching, performance management, reporting, and driving operational excellence within the collections...