senior voice engineer jobs in Western Cape

A leading technology firm in Cape Town is seeking a Cisco Unified Communications Manager L3 responsible for managing the communication infrastructure and delivering tailored technology solutions. The ideal candidate will have 7-10 years of experience in voice and video solutions, preferably with Cisco products. This role offers comprehensive employee benefits, including medical aid, 18 days of...

Summary and purpose of the Job: The role of a Voice (VoIP) Engineer is key to the success of our business as this could be the first time that our customers have had contact with us when an issue occurs. You will be accountable for working in a dynamic team whose sole purpose is to provide technical solutions to our customers. You will be working in busy environment answering telephone calls and...

Coordinator-Back-End / Blended / Customer Service-Email + Chat + Voice EXL Cape Town, Western Cape, South Africa Responsibilities - To ensure customer appointments are booked inline with business and customer expectation, overcoming objections and ensuring these are resolved to a conclusion. - Support the other departments in dealing with customer queries regarding scheduling. - Manage and...

Overview Account Executive Voice AI Start-Up (Fully Remote) — Cape Town, Western Cape, South Africa Job Openings Account Executive Voice AI Start-Up (Fully Remote) About the job Account Executive Voice AI Start-Up (Fully Remote) Join a rapidly scaling AI start-up transforming outbound sales through voice automation. B2B Sales | Remote | Australian Business Hours | Base + Uncapped...

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors....

We Are Innovators & Category Creators Clickatell, founded in Cape Town in 2000, was the first company to connect businesses with consumers via SMS using just four lines of code. Today, it powers AI-driven chat commerce for leading global brands across industries like banking, retail, telecoms, and healthcare— including Visa, ABSA, MTN, Toyota, and Pick n Pay. Over 25 years, Clickatell has led...

Hi, we’re MoonPay. We’re here to onboard the world to the decentralized economy. Why? Because crypto and blockchain aren’t just technologies—they’re tools for global financial empowerment. They give people control over their money, their digital assets, and their future, unlocking opportunities that traditional systems have kept out of reach. What we do At MoonPay, we’re building the...

Senior Security Engineer, Security Incident Response Team GitLab is an open-core software company that develops an AI-powered DevSecOps Platform used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. Our platform unites teams and organizations, breaking down barriers and redefining what's possible in software...

Job Title: Senior Software Engineer - Frontend Department: Product Engineering Location: Hybrid / Remote (Somerset, South Africa) Purpose of the Role: As a Senior Software Engineer - Frontend, you will play a pivotal role in shaping the user experience of the CyberSentriq product suite. Built on Vue.js and modern JavaScript frameworks, our platform leverages AI-driven insights and automation...

A technology services provider in Cape Town is seeking a Network Voice Engineer who will design, implement, and manage voice networking technologies. Candidates must have a Bachelor's degree in Computer Science or Engineering, along with specialized Cisco certifications such as CCNP Collaboration and CCNP Enterprise Infrastructure. Strong skills in network routing, Cisco wireless deployment, and...

Executive-Voice-Customer Service EXL Cape Town, Western Cape, South Africa 2 days ago Be among the first 25 applicants Demonstrate a strong customer focus that enables to arrive at fair outcomes for the customer resulting in securing payments to BG and getting the customer’s energy account back on track. - Achieve high call quality, meet compliance standards whilst delivering against agreed...

As a Network Voice Engineer, you will be responsible for delivering the latest technology in voice networking. You'll work on the front-line of network infrastructure and design, implement and manage networks that are designed to meet our business needs. As a member of an IT department, your role is crucial to ensure the smooth running of our business operations. Qualifications and...

Coordinator-Customer Care Voice-Inbound EXL Cape Town, Western Cape, South Africa Responsibilities - Promote digital self-service options (mobile app, digital messaging) and assist customers in overcoming any barriers to adoption. - Resolve customer complaints efficiently, aiming to resolve issues on first contact, and escalating complex matters where necessary. - Run basic diagnostics to...

Executive-Customer Care Voice-Inbound Join our dynamic team as a Customer Service Representative, where you'll be the frontline contact for policyholders in a fast‑paced contact centre environment. Your role involves processing billing transactions, addressing inquiries and providing technical support with professionalism and precision. With strong communication and organisational skills, you'll...

About the job Senior Network Security Engineer The Application Security Engineer is responsible for managing tickets of high complexity, conducts advanced and complicated tasks, and provides resolution to a diverse range of complex problems. This position uses considerable judgement and independent analysis within defined policies and practices. Applies analytical thinking and deep technical...

- Build and deploy AI/ML models for use cases such as content recommendation, sentiment analysis, auto-tagging, voice-to-text transcription, and audience segmentation. - Design intelligent tools to assist content creators, editors, and marketing teams with automation, prediction, and optimization. - Develop NLP and computer vision pipelines to analyze video, audio, text, and metadata at scale. -...

Executive-Customer Care Voice-Customer Experience EXL Cape Town, Western Cape, South Africa The intake agent will receive and review the fax images and start data entry in the system. - Validate and verify the provider and member using all compliance metrics. - Create the precert case and route the case to the appropriate bucket for initial or final review. - Attach the fax for existing...

Overview Assistant Vice President-Customer Service - Inbound Voice-Account & Portfolio Management EXL, Cape Town, Western Cape, South Africa Requirements - Minimum 8 years’ work experience; preferably from BPO background - Should have managed a large BPO Operations Teams for at least 3 years as an HOD Seniority level - Executive Employment type - Full-time Job function - Business...

EXL Cape Town, Western Cape, South Africa 4 days ago Responsibilities - Ensure that the assigned targets in accordance with SLA are met - Ensure that the quality of the transactions is in compliance with predefined parameters - Ensure claim costs are controlled and leakage kept at a minimum - Ensure accuracy of reserves and payments and manage lifecycle of claims - Ensure adherence to Company...

EXL Cape Town, Western Cape, South Africa Principal Accountabilities - Ensure seamless transition and flawless service delivery - Focus on transition with zero impact on service delivery - Focus on efficiencies – leaner, greener, and faster - Focus on Process stabilization & sustained delivery - Reduce operation costs - Make TBP more effective - Build effective process management system -...