senior shared services manager jobs in Umhlanga

Job description: Role The Customer Services Manager will have a national responsibility to manage, anticipate and improve the customer experience from CMA CGM in South Africa and Botswana. Primary responsibility entails building and managing a customer services team, which receives all import and export customer queries, and ensure resolution to customers within the agreed turnaround times....

Join our high-performing team and lead the way in driving operational excellence and sales success! We're looking for an experienced Senior Operations Manager to oversee and optimize our BPO and sales delivery teams in the Outbound Telco space. You'll be responsible for delivering revenue growth, improving efficiency, and ensuring outstanding client service - all while leading and developing a...

Job Title: Senior HR Manager Location: Umhlanga, KZN Industry: BPO Hire Resolve is seeking a highly experienced and knowledgeable Senior HR Manager to join our clients team in Umhlanga, KZN. The ideal candidate will have a strong background in the BPO industry and a proven track record of success in HR management. Responsibilities: - Oversee all HR functions within the organization, including...

Our client is seeking an experienced and results-driven Senior Workforce Manager at their site in Umhlanga, Durban. The Senior Workforce Manager is responsible for strategically planning and optimising staffing to meet customer demand, enhance agent productivity, and deliver exceptional service efficiently. This role leads and guides forecasting, scheduling, real-time monitoring, and...

Product Strategy & Vision - Define and own product strategy and roadmap aligned to business objectives and strategy. - Identify and prioritise opportunities that drive growth, efficiency, and customer value across interconnected products and platforms. - Balance short-term delivery with long-term strategic investments. - Translate business objectives into clear product outcomes, success metrics,...

The Senior Workforce Manager is responsible for strategically planning and optimising staffing to meet customer demand, enhance agent productivity, and deliver exceptional service efficiently. This role leads and guides forecasting, scheduling, real-time monitoring, and improvement initiatives to ensure the call centre operates effectively and maintains high-quality customer...

RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:- Daily administrative requirements;- Events and functions; all events and function communication to guests and management; communication to relevant departments for stock and OE requirements, for approval by the General Manager- If by any chance the General Manager is not on duty you will be in charge / responsible and accountable for the shop-...

German Customer Support | Retail Customer Service | International Call Centre Role About the Opportunity We are hiring a German-Speaking Customer Service Advisor to join a stable, international retail project in our Durban North Coast on-site office. This role is ideal for customer-focused professionals looking for long-term career stability, structured growth, and international exposure. You...

Job ID:16008Position Type:Full-TimeJob Function:Retail StoresWorkplace Type:StoresDivision:FoschiniProvince:KwaZulu-NatalLocation:KZN All AreasSuburb:DurbanPosition Description:Are you a make-up artisan & skin and beauty expert? ***Are you confident to engage our discerning customers and provide them with mini make-overs? If so, then our Beauty Advisor position is just for you! ***Can you...

Maternal, Adolescent & Child Health Institute NPC, (MatCH) is a non-profit organization supporting public sector health services. MatCH implements donor funded projects to improve HIV and TB outcomes through providing technical assistance and direct service delivery support. MatCH is looking to fill the following position. Location: MatCH Head Office (Durban: KwaZulu Natal Province) Type of...

DUTIES AND RESPONSIBILITIES: - Overseeing overall operation of the restaurant/ take-away - Ensuring quality standards of food and PEDROS Standard Operating Procedures are maintained - Overseeing and managing stock control, purchasing and orders - Dealing with customer complaints and maintaining customer service levels of the restaurant/ take-away - Maximising profitability and meeting sales and...

Job Location : Durban, KwaZulu-Natal, South AfricaApplication Deadline : March 02, 2026 Job Description - Are you that “go to” some one in your team that handles all the technical escalations and vendors? - Have you worked in a retail IT environment and are passionate about giving the best possible support? - We have just the role for you! Responsibilities - Responsible for resolving support...

DUT~ has approximately 33 000 students, the Durban University of Technology (DUT) is the first choice for higher education in KwaZulu-Natal (KZN). It is located in the beautiful cities of Durban and Pietermaritzburg (PMB). As a University of Technology, it prioritises the quality of teaching and learning by ensuring its academic staff possess the highest possible qualification that they can...

We Want You:A role exists for a Senior Database Administrator at South Africa’s leading betting brand. We are looking for a well-motivated, energetic, inquisitive, highly proficient individual, who has a solid technical base. A technical expert to lead a team of Database Administrators whose primary focus is maintaining and enhancing BET Software’s MS SQL based database offering. Our successful...

A leading recruitment firm is looking for a Service Delivery & Project Manager in Durban, South Africa. This role involves maintaining strong relationships with customers and delivering excellent service quality. The candidate must have a project management certification, a minimum of 5 years' experience in IT service delivery, and 2 years in project management. Responsibilities include managing...

Kura are looking for an experienced Customer Service Advisor - UK retail campaign to join our team in Mount Edgecombe!As the UK’s largest independent outsourcing company, we create opportunities for development and progression throughout our business. We offer an industry leading salary and benefits package, a well-developed recognition programme, and loyalty awards for tenure. Our unique...

Company Description iKhokha is a place where chance takers become change makers. At iKhokha, we’re made to make it. As you’d expect, our pace is fast-moving and ever-changing. We like it that way. As one of the fastest growing Fintech’s in Africa we’ve built a team of global change-makers who want to make an impact. If you believe that you are made to make it, be a chance-taker and help us...

Deployments and responsibilities: Design & implement CI/CD solutions using most appropriate approved patterns and for single and multi-tier architectures. Track monitoring and alerting of downstream operations to identify issues with CI/CD. Identify patterns/changes post new CI/CD. Use monitoring to track changes in patterns of systems performance. Share successful patterns for building...

Our client is an international i-gaming technology company who have locations situated across the world including UK, South Africa, Estonia, Spain, Sweden and many more. They all work hard towards one end goal - to create the very best online Sportsbook product.Your goal will be to lead the organisation's Project Services office by owning, executing and adapting the Project Services strategy and...

Executive Career Opportunity: Senior Financial Manager CA(SA) Location: Umhlanga, KwaZulu-Natal Industry: Business Process Outsourcing (BPO) / Multi-Entity Financial Services Salary: Market Related Start Date: ASAP Are you a strategic and highly experienced Chartered Accountant (CA(SA)) with 4-5 years of post-articles experience, ready to lead the entire finance function for a high-growth,...