senior operations manager jobs in Ethekwini

The Senior Operations Manager is accountable for growing and maximising the profitability and satisfaction of existing and new client relationships through a team of up to 300 agents, led by Operations Managers and Team Leaders. This role is central to creating a high-performance culture where teams are engaged, valued, recognised, and rewarded for consistent performance. Delivery of contractual...

Company Description: WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged...

Join our high-performing team and lead the way in driving operational excellence and sales success! We’re looking for an experienced Senior Operations Manager to oversee and optimize our BPO and sales delivery teams in the Outbound Telco space. You’ll be responsible for delivering revenue growth, improving efficiency, and ensuring outstanding client service – all while leading and developing a...

Lead with Power. Deliver with Purpose. Build Something Legendary.This is not just a job — this is your moment.ContactPoint360, Canada’s fastest-growing global BPO, has officially launched in Durban, and we’re not here to do business as usual. We’re here to raise the standard for customer experience — powered by a team that leads with heart, thinks like owners, and plays to win.And now, we need a...

A top talent recruitment agency is seeking a Senior Operations Manager based in Durban. In this role, you will deliver operational and commercial performance metrics by managing a team of Operations and Team Managers. Key responsibilities include achieving KPIs, maintaining client relationships, and driving a sales culture. Ideal candidates have a Matric qualification and experience in BPO...

A digital marketing agency in Durban is seeking a Senior People Systems and Operations Manager to optimize HR systems and processes. The role involves managing the HR technology stack, ensuring data quality, and driving process improvements. Ideal candidates will have hands-on experience with Sage People, excellent data analysis skills, and the ability to enhance operational efficiency. This...

Job Advert Summary:This role plays a key part in supporting operational excellence by managing system performance, coordinating issue resolution, optimising support processes, and driving continuous improvement initiatives within the ERP environment. The IT Senior ERP Operator will also serve as a key point of contact between the ERP support team, users, and management, foster a culture of...

Purpose of the Job:To perform all operational activities utilizing plant equipment and resources in a safe manner and in an accordance to company policy procedures Who You Are: - You are Work focused, Have the right attitude to work, Positivity, and ability to accept changes - You are an expert at Executing instructions - Customer service - Time Management - You are passionate about Teamwork /...

This will be to do sea and air imports and exports Register files Book shipments Issue transport instructions and plan pick-ups/container packing/deliveries Follow up with warehouse team for pictures and goo receipt voucher Manage groupage consolidations Manage and handle hazardous/OOG/special cargoes Frame and submit customs entries Track and trace shipments Invoicing Matric Minimum 5-7 years...

Operations Manager | Durban | Permanent Drive operational excellence across multiple sites while leading front-line teams to deliver outstanding service. If you enjoy getting into the details, building strong client relationships, and keeping operations tight, this role is for you. As Operations Manager, you will take full responsibility for the day-to-day management of cleaning and outsourced...

Lead client projects at a boutique branding studio, manage clients, freelancers, and timelines with confidence. Up to $3,500/month | Full-time | Fully Remote | EST hours Click here to watch the video from the Founder of CROSBY. I’m Victoria Crosby, founder of CROSBY. We’re a small, senior team doing around $1M/year, partnering with start-up companies in New York and San Francisco to build...

Job Location : Durban, KwaZulu-Natal, South AfricaApplication Deadline : February 28, 2026 ROLE PURPOSE - To Obtain Profit Contribution by Managing Staff, Establishing & Accomplishing Business Objectives & Ensuring Compliance with Service Level Agreements (SLAs) MAIN OUTPUTS - Manage the operational activities of the area to support and contribute to the company strategic plan and long-term...

Job Location : Durban, KwaZulu-Natal, South AfricaApplication Deadline : February 20, 2026 - The OM will support the overall effective operational delivery of managing complex customer complaints, to meet internal and client-led demands by demonstrating strong leadership, operational and management capability. Job Responsibilities People Management - Managing performance and achievement of...

ROLE PURPOSE To implement and manage an integrated Facilities Management solution for Clients within the region of responsibility in accordance with the SLA. MAIN OUTPUTS - Responsible for driving integrated Facilities Management (FM) services and strategy for the Client - Ensure delivery of efficient FM service as outlined in the Service Level Agreement (SLA) - Implementation of an effective...

Duties include, but are not limited to: - Provide strategic leadership, direction and overall management - Identify business opportunities within the industrial sector - Liaise with clients and execution teams regarding scope of business - Prepare annual budgets and strategic plans and ensure effective control thereof - Review financial forecasts and report on variances - Co-ordinate activities...

Job Title:Operations Manager - German Job Description:The Operations Manager I is responsible for coaching and supervising a group of Team Leaders. This position is also responsible for ensuring Client Service Level Agreement and financial expectations are achieved.- Essential Functions/Core Responsibilities: - Selecting, training, developing, and managing performance of direct reports and...

A well-established casket manufacturing company seeks to employ a Operational Strategic Sales Development Manager - Conduct market research and identify customers, potential business development and opportunities for expansion. - Develop an in-depth knowledge of the company’s products and value proposition to negotiate with stakeholders. - Building strong, healthy, lasting relationships with...

Community Operations Manager Region:Durban South** Direct Report:Branch Manager** Indirect Report: Regional Operations Manager Overall Purpose of the Job: The Community Operations Manager is to assist the Branch Manager with growth (OI, customers, attrition etc.) and the deployment of the local community strategy within the branch. The incumbent will be responsible for all operational...

A leading service provider in Umhlanga Rocks is seeking a Senior Operations Manager to optimize BPO and sales delivery teams. You'll focus on revenue growth, improve efficiency, and develop a high-performance team. The ideal candidate has at least 5 years in sales operations, with strong analytical and stakeholder engagement skills. Benefits include comprehensive health insurance and access to...

A leading recruitment firm seeks an experienced Senior Operations Manager based in Durban, KwaZulu-Natal. This role is critical for maximizing client satisfaction and profitability, leading a large team of agents. The ideal candidate should have a Matric qualification and a minimum of 5 years' senior leadership experience in the International BPO sector. The position involves ensuring high...