Job Advert Summary As a Reservationist, you serve as a frontline ambassador, responsible for the promotion, sales, and booking of the hotel’s products and services. You will ensure a seamless reservation experience from initial inquiry to confirmation, while providing exceptional customer service and supporting operational efficiency across departments Minimum Requirements - Proficiency in...
POSITION SUMMARY Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room...
Reservations Agent - Pietermaritzburg, South Africa A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. What will I be doing? As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent...
Flights & Services Reservations Agent – Leisure Groups Travel Location: Cape Town, South Africa Start Date: Immediately Hybrid: No For our Head Office in Cape Town, we are looking for an experienced Flights & Services Reservations Agent to join our team. This is an exciting opportunity to contribute to a leading Destination Management Company renowned for crafting unique and memorable travel...
Key Responsibilities - Manage accommodation and spa reservations via phone, email, and OTA platforms - Maintain accurate rates, availability, and content across online booking channels - Coordinate guest itineraries, activities, and special requests - Provide concierge-style guest support, including transport arrangements and recommendations - Process bookings, confirmations, and payments with...
Senior FIT & Groups Reservations Agent Pepperclub Hotel, Cape Town Reports to: Reservations Manager Pepperclub Hotel is recruiting a confident, detail-driven Senior FIT &Groups Reservations Agent to join our 5-star team. This role suits someone who thrives on complexity, manages volume calmly, and takes full ownership of group and series bookings from enquiry to arrival. About the Role You...
Groups Reservations Agent - 4* Hotel, Cape Town Key Requirements Minimum of 3 years’ solid experience within a 4/5-star hotel environment Experience in hotel reservations, front office, event coordination essential. Proficiency in Microsoft Office and Opera essential Ability to work efficiently in a fast-paced environment Friendly, approachable, and professional with a positive, friendly...
Overview Respond to customer inquiries and provide accurate information about our cruise ship services. Responsibilities - Process reservations and ensure all necessary details are obtained and accurately recorded - Handle changes and cancellations to existing reservations, following company policies and procedures - Maintain a high level of customer service by promptly and professionally...
Reservations Agent to Cruise Line Croisieres AML Inc. Location Tadoussac, QC Salary 16.10 to 18.00 hourly (To be negotiated) / 32 hours per week Full time Morning, Day, Evening, Weekend Starts as soon as possible Benefits: Other benefits Languages Bilingual Education Registered Apprenticeship certificate or equivalent experience Experience 1 year to less than 2 years Work must be...
Are you passionate about travel and customer service? One of our international cruise line clients is looking for experienced Contact Centre Agents to join their dynamic team in Johannesburg. If you have a background in reservations, sales, or the travel industry, we’d love to hear from you! Requirements: - Matric (Grade 12) - Diploma in Travel & Tourism - Minimum 2 years of contact center...
Distinguished Estate, Hotel & Spa based close to Somerset West is seeking a capable and service-driven Reservations Agent to join their Reservations team, based at the hotel and supporting two private villa rentals within the collection. This role is ideal for someone who enjoys being at the heart of the guest journey ensuring a seamless experience from managing enquiries, converting bookings...
Job Location : Durban, KwaZulu-Natal, South AfricaApplication Deadline : February 09, 2026 What will I be doing? As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent...
Reservations Agent Salary: $1,000 - $1,500 USD per month (based on experience and location). Sourcing Location: Focus first on South Africa (for English proficiency) and Latin America (for bilingual candidates). Use the Philippines as a secondary fallback. Training: Comprehensive training on Company's standards and specific software platforms. Time Zone: Must work within the 12:00 PM - 10:00...
Join the Hotel Verde Team: - Africa's Greenest Hotel requires a Reservations Agent with exceptional communication, interpersonal and organisational skills with the ability to excellent guest service. - Requirements & Details: Grade 12 & a tertiary diploma in Hospitality Management or proven track record of having received on-job training within this hospitality. Reservations is the Guests...
Additional Information Job Number Job CategoryReservations LocationCape Town Marriott Hotel Crystal Towers, Corner of Century Boulevard and Rialto Road, Cape Town, South Africa, South Africa, 7441 ScheduleFull Time Located Remotely?N Position Type Non-Management POSITION SUMMARY Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest...
A dynamic and fast-paced hotel in Cape Town is looking for a meticulous and service-driven Groups & Events Reservations Agent to join their team. This role is perfect for someone who thrives in a high-energy environment and enjoys managing complex bookings with accuracy, professionalism and flair. What You'll Do - Manage incoming calls and emails, ensuring every enquiry is handled promptly and...
If you’re all about accuracy, structure, and keeping group bookings running smoothly behind the scenes, this role is for you.We’re looking for a detail-driven Groups Reservations Agent to manage group accommodation bookings from enquiry to arrival. This role is ideal for someone who enjoys working with rooming lists, deadlines, and multiple stakeholders in a fast-paced reservations...
Company Description With offices in Israel, Germany, Portugal, South Africa and Belgium, this company is changing how people buy holidays. They have partnered with some of the most innovative global brands, and are building the world’s leading AI enabled tour operator platform, which allows travellers to customise their holiday experience and break free of the traditional restrictions of static...
Reservations Agent – Leisure Groups Travel Location: Cape Town, South Africa Start Date: Immediately Hybrid: Yes For our Head Office in Cape Town, we are looking for an experienced Reservations Agent to join our team. This is an exciting opportunity to contribute to a leading Destination Management Company renowned for crafting unique and memorable travel experiences across Southern...
Groups and Conferencing Reservations Agent- 4* Hotel, Cape Town Key Requirements Minimum of 3 years’ solid experience within a 4/5-star hotel environment Experience in hotel reservations, front office, event coordination essential. Proficiency in Microsoft Office and Opera essential Ability to work efficiently in a fast-paced environment Friendly, approachable, and professional with a...