quality improvement advisor jobs in Cape Town

What being part of the Sigma Family means for you:Quality Assurance Advisors As a Quality Assurance Advisor, you will perform quality checks on the customer interactions completed by our customer advisors. Through these checks, they ensure that we adhere to regulatory requirements and client expectations and provide excellent customer experience. You will report directly to the Quality Assurance...

Overview The Design/Improvement Specialist will play a key role in analysing, redesigning, and optimising engineering and operational processes across the organisation. The position focuses on driving continuous improvement, operational excellence, and efficiency in line with industrial engineering principles. The specialist will lead diagnostics, develop improvement strategies, and evaluate...

Continuous Improvement Manager Continuous Improvement Manager Req ID#: 408091 Cape Town, South Africa, ZA Job Description: ABOUT FOUNDEVER Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology...

ABOUT FOUNDEVER Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the...

Overview The Director of Quality is responsible for leading and executing the quality strategy across a key global account within the BFSI (Banking, Financial Services, and Insurance) sector. This role will span multiple geographies EG. UK, South Africa, Europe, and India, ensuring consistent quality standards, regulatory compliance, and operational excellence across all delivery centers. The...

To ensure professional, polite, friendly, and efficient service is always offered - To conduct Quality assessments on advisors- To conduct Quality audits on advisors- To conduct compliance checks to meet SLA’s- To administer calibration sessions with all relevant stakeholders- To conduct audits upon request and provide managers with the necessary feedback. Meeting the quality operational...

The role will entail monitoring certain aspects of the insurance sales process and listening to calls to ensure financial advisors adhere to script and compliance requirements. Key duties, but not limited: - Call monitoring - Process monitoring - Compilation of escalations - Coaching financial advisors/Identifying training needs - Notifying management of trends noted on calls Requirements: -...

This person will be responsible for developing, implementing, and maintaining quality assurance processes and procedures to ensure our packaging and manufacturing process meet the highest standards. The role will work closely with production, suppliers, and management to drive continuous improvement, resolve quality issues and customer complaints, ensure regulatory compliance, and promote a...

Job Specification Legal Requirements Review and update the Food Safety and Quality Acts, Standards, and Regulations Assist with registrations, certification, and legal compliance Assist with External Audit Compliance and regulatory aspects Training Assist with compiling training and awareness material Food Safety & Hygiene Personal hygiene Standard Operating Procedures Assist with training and...

Key Summary: The On-the-Floor Quality Manager is responsible for overseeing product quality and ensuring process compliance directly within the production area and the quality control laboratory. This position collaborates closely with production and quality control teams to proactively prevent defects, address quality issues immediately, and foster a culture of quality through active leadership...

If you thrive in a high-accountability manufacturing environment, enjoy building disciplined systems, and want to make a visible impact across quality, compliance, and safety this role is for you. IBCO is a dynamic and fast-growing manufacturer operating in an exciting and essential industrial sector. We are looking for a hands-on Quality Assurance Manager to lead and strengthen our quality and...

Quality Assurance Specialist Location: Somerset West, Western Cape, South Africa Salary: R40K – R50K CTC p.m. (depending on experience) Description We are seeking a Quality Assurance Specialist to ensure our property management software is reliable, user-friendly, and high-performing, supporting the product team sitting on-site in Somerset West, Cape Town. In this role, you’ll collaborate...

Our client, in the Payments and Lending industry, has an opening for an IT Quality Test Analyst will work closely as part of the software delivery team and will assist with testing life cycle activities to ensure successful completion of business initiatives. Testing new and existing features and continuously improving the testing approach to produce more stable software deliverables. Purpose of...

Quality Assurance Team Leader CallForce is an award- winning BPO service provider of innovative customized contact Centre solutions from South African to the global market. We are currently seeking a highly motivated and experienced Quality Assurance Team Leader to join our dynamic team. As a QA Team Leader, you will play a pivotal role in maintaining the highest standards of quality and...

A leading business consulting firm is seeking an Assistant Vice President for Quality Excellence in Cape Town. The ideal candidate will lead the Quality Excellence Insurance vertical, ensuring the implementation of a comprehensive quality management framework. Responsibilities include managing a team, establishing quality control measures, and driving continuous improvement in quality assurance....

Kick-start your career in the online gaming world and experience the very latest in technology and innovation. Who we are We’re part of Super Group, the NYSE-listed digital gaming company behind some of the world’s leading Sports and iGaming brands. At DigiOutsource, we bring passionate people and innovative tech together to create market-leading online gaming solutions. Our multidisciplinary...

Our client within the Dairy / Fruit Manufacturing Industry is looking for a Senior Quality Assurance Practitioner to join their team Job Specification Legal Requirements Review and update the Food Safety and Quality Acts, Standards, and Regulations Assist with registrations, certification, and legal compliance Assist with External Audit Compliance and regulatory aspects Training Assist with...

Kick-start your career in the online gaming world and experience the very latest in technology and innovation. Who we are We’re part of Super Group, the NYSE-listed digital gaming company behind some of the world’s leading Sports and iGaming brands. At DigiOutsource, we bring passionate people and innovative tech together to create market-leading online gaming solutions. Our multidisciplinary...

Company Description WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged...

A global Business Process Management leader in Cape Town is seeking a Quality Leader to drive quality excellence and business transformation across their operations. This role requires 15+ years of experience in BPM, with significant experience in leading quality initiatives. The successful candidate will integrate AI and automation into processes, oversee compliance standards, and foster a...