Company Description WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged...
Minimum qualifications: - Associate's degree, trade school certification, or other certified training in a related technical field, or equivalent practical experience. - 9 years of experience in operations management and facilities management. Preferred qualifications: - Experience working in data center environments, including building and operating infrastructure. - Experience with...
Purpose of the Role:To lead and manage the technical maintenance operations across high-priority client facilities, including data centers and administrative buildings. The role ensures the implementation of effective maintenance strategies, compliance with SLAs, and continuous improvement in service delivery, safety, and technical performance.Key Responsibilities:Maintenance Management: - Drive...
Dispatch Controller - Centurion Distribution Centre Hello, we’re L’Oréal! We're not just building brands; we're shaping how the world experiences beauty (and it takes a lot of cool jobs to do it). Intrigued? Keep reading, this might be the opportunity you’ve been searching for. A Day in the Life: You report to the Dispatch Manager as Dispatch Controller at L’Oréal’s Centurion Distribution...
A leading call center in Pretoria is looking for a first-level manager to oversee a team of agents. Responsibilities include monitoring performance, coaching team members, and ensuring quality standards are met. The ideal candidate has over 2 years of experience in a call center role and strong leadership skills. This position offers the opportunity to develop your management skills in a dynamic...
About Reboot Monkey: Reboot Monkey is a leading provider of comprehensive data center management solutions, offering services such as managed colocation, smart hands, and rack and stack solutions. We ensure fast deployment, smooth operation, and secure management of critical digital data for businesses worldwide. Job Summary: We are seeking a skilled Procurement Specialist to manage supplier...
A leading financial services firm in Gauteng, Pretoria is seeking an experienced Operations Manager to lead Call Centre operations. The ideal candidate will ensure targets are met through effective coaching and mentoring, manage operational efficiencies, and recruit and train staff. A minimum of 5 years' experience in a financial services environment and a relevant tertiary degree are required....
A leading recruitment agency seeks a Call Centre Process Analyst for a 6-month contract based in Pretoria, South Africa. This role involves monitoring calls, evaluating agent performance, and analyzing data to identify trends that enhance customer satisfaction. Candidates should possess strong analytical, technical, and communication skills, along with proficiency in Office 365 and Excel. The...
A leading engineering consultancy in South Africa is seeking a strong Mechanical Engineer for their Property and Buildings Business Unit. The successful candidate will manage HVAC projects, build client relationships, and ensure quality assurance throughout project stages. Candidates should have a relevant engineering degree and experience in HVAC design and sector-specific knowledge. This role...
A leading SaaS provider for asset management seeks to enhance its customer experience in Gauteng, South Africa. The successful candidate will monitor and respond to alarms while managing customer interactions effectively. Key responsibilities include ensuring compliance with Service Level Agreements and providing quality support to customers. Applicants should have strong communication skills and...
Head of Quality Assurance (Financial Software) Menlyn Maine, Pretoria. Reporting To: Chief Operations Officer BaaS (Banking as a Service) About Our Client We're on a mission to improve the global financial ecosystem by enabling banks and corporates to offer innovative financial solutions that benefit society. Integrity, tenacity, learning, enabling and agility are our core values, and we've...
Health Window is looking for a PV & Quality Manager to join our team in Pretoria East. The successful candidate will: - Build and maintain effective relationships with Pharmaceutical Customers’ Pharmacovigilance Departments; - Understand and keep track of contractual Pharmacovigilance requirements for all Pharmaceutical Contracts; - Ensure compliance to contractual Pharmacovigilance...
WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and...
We’re looking for a Intermediate Product Designer (UX/UI) to create intuitive, visually refined digital experiences used across global markets. You’ll work in a collaborative, agile team shaping enterprise-level products from concept to delivery, contributing across the full SDLC. This role offers the unique opportunity to travel across Africa, the Middle East, and Asia, collaborating with teams...
Overview Job Summary: We are seeking a highly experienced, proactive, and analytical Manhattan WMS Key User with a specialized focus on optimizing inbound and transversal warehouse flows. This pivotal role will serve as the primary subject matter expert for the Manhattan WMS system within receiving, putaway, inventory control, and internal material movements. The successful candidate will be...
First-level manager responsible for the performance, coaching, and development of a team of agents. Tasks - Monitor agent performance in real-time (calls, chats, ticket metrics) and provide instant feedback/coaching. - Handle and de-escalate calls from highly frustrated or challenging customers. - Conduct regular 1:1 performance reviews and create development plans for team members. - Ensure...
Company Description WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged...
A dynamic quality assurance company seeks a Quality Analyst to monitor and evaluate agent performance. The ideal candidate will have a Bachelor's Degree and 1-3 years in a Call Center or QA role. Responsibilities include conducting evaluations, analyzing data for trends, and collaborating with management to improve performance. Strong skills in auditing software like Excel are essential, along...
*Company Description WNS Global Services Inc. * (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged...
An impartial role focused on monitoring, scoring, and analyzing agent performance to ensure consistency, accuracy, and adherence to company policies and legal compliance standards. Tasks - Conduct objective evaluations of recorded and live calls, emails, and chat interactions using a standardized scoring rubric. - Identify and report on critical non-compliance issues and significant knowledge...