JOB PURPOSE - We are seeking an experienced Quality Assurance (QA) Team Manager to lead our QA Team within a high-performance debt collection call centre environment. The purpose of this role is to ensure consistently high levels of call quality and customer experience, with strong adherence to company standards, policies, and compliance requirements. - The QA Team Manager will play a...
A rapidly growing financial software firm in Pretoria is seeking a Head of Quality Assurance. This senior role requires extensive experience in quality strategy and leadership within the FinTech industry. The right individual will innovate QA processes and ensure compliance with financial regulations while leading a dedicated team. A competitive salary and professional growth opportunities await...
A higher education institution in Gauteng is seeking a senior academic leader to provide strategic direction in line with institutional goals. The role requires oversight of curriculum development, quality assurance, and academic staff management. Candidates must possess a Master's degree in Education or Engineering and at least 5 years of senior management experience. Knowledge of South Africa's...
A leading education consultancy in Johannesburg is seeking a Head of Accreditation and Quality Assurance. This senior role requires extensive experience in public higher education, specifically in accreditation processes. The successful candidate will lead institutional quality assurance, manage accreditation cycles, and ensure the organization's compliance with national and international...
Position Overview: The Support Centre Team Leader will be responsible for providing quality and efficient customer service to customers through the daily management of a team of Support Centre Agents (coaching, counseling, training, motivation and problem solving). Additionally, the position is also responsible for assisting the Support Centre Manager with development, analyses and implementation...
JOB PURPOSE The purpose of the Team Leader role is overseeing a team of Systems Technician, Systems Engineers, Senior Systems Engineers, and Coordinator. The team leader is responsible for dealing with escalated incidents from internal departments, namely Service Desks, Projects, QA, Problem Management, bringing these to resolution using sound technical knowledge. In addition, the Team Leader...
Listing reference: cartr_000564Listing status: Online-Position summary Industry:Call Centre Industry Job category:Others: IT and Telecommunication Location:Rosebank Contract:Permanent EE position:No Introduction- A leading global provider of vehicle telematics, Cartrack is firmly rooted in the belief of being service-centric. It allows us to offer best-in-class quality and financial...
Lesaka Technologies' Consumer Division is looking for a detail-driven and experienced Manual Tester Team Leader to lead a team of QA professionals and ensure high-quality software releases. This role is ideal for someone who thrives in structured environments, enjoys coaching others, and has a strong understanding of the full software testing lifecycle. Key Responsibilities: - Lead and manage a...
CallForce is an award- winning BPO service provider of innovative customized contact centre solutions from South African to the global market. We have a rewarding opportunity for a results-driven Sales Team Leader. As a Sales Team Leader you will be responsible for supervising and motivating a team of sales representatives to achieve sales targets. Your role will encompass a combination of...
Position summaryThe quality analyst team leader is responsible for overseeing the quality assurance and testing functions for the toll system (hardware and software), including ensuring that software products meet defined requirements, contractual specifications, quality standards, and client expectations. In addition to leading the quality analyst team, this role includes responsibility for...
We're Hiring: Sales Team Leader - Call CenterCompany: Exclusive EssentialsLocation: RosebankWorking Hours: Monday to Sunday, 08:00 AM - 05:00 PM (Rotational days off)Remuneration: R10,000 + Commission + Performance BonusPosition Type: Full-TimeAre you a strong leader with a passion for performance and people? Exclusive Essentials is looking for an experienced Sales Team Leader to manage and...
About Job RoleOrganize and control all aspects and activities within stock management and ensure that company inventory and stock control processes are efficient, effective and up to date.Continuous improvement through the disciplinary supervision of stock team while improving all relevant standards.Responsible for assessing current stock management systems, identifying areas of improvement, and...
SALES & MARKETING TEAM LEADER Own vehicle essential Location: Pretoria East Salary: R 20 000 to R 22 000 Start Date: February 2026We are seeking a driven Sales & Marketing Team Leader to grow sales, manage client relationships, and support marketing activities.Key Responsibilities:• Lead daily sales activities and drive new business• Manage quotes, orders, invoices & client follow-ups• Conduct...
Product layout and design for online and retail customers Managing a department of junior graphic designers At least 5-7 years' experience in Graphic design with 2 years in a senior team leader role Strong leadership and people management abilities Lead and execute package design, liaising with suppliers to design, finalise and approve artwork Manage monthly promotional design Create signage as...
Job Title: Warehouse Stock Team Leader Location: JHB - Northern Suburbs Seniority Level: Mid Career (2 - 4 yrs exp)Type: PermanentReport to: Head of Operations & Sustainability & to Finance Department Duties and Responsibilities: - Organize and control all aspects and activities within stock management - Continuous improvement through disciplinary supervision of stock team - Assess current...
To provide comprehensive administrative leadership and support within the financial and wealth management environment. This role combines hands-on administrative duties with team leadership responsibilities, ensuring efficient operations, compliance with industry regulations, and superior client service delivery. The position requires a proactive, highly organized individual with strong...
Job Title: Warehouse Team Leader Reports to: Warehouse Manager Location: Nigel OBJECTIVE The Warehouse Team Leader supervises day-to-day warehouse operations on the floor, ensuring safe, efficient, and accurate handling of materials. The role provides direct oversight of Cable Cutting, Sprinkler Assembly, Tire Assembly, Kitting, Picking, Packing, Skidding, and Loading processes. The Team...
Responsibilities: Team Leadership & Management - Lead, coach, and motivate the outbound sales/BDC team to achieve daily, weekly, and monthly targets - Monitor individual and team KPIs including call volumes, appointments booked, show rates, and conversions - Conduct regular performance reviews, coaching sessions, and call listening - Manage staff scheduling, attendance, discipline, and ongoing...
A higher education institution in Gauteng is seeking a senior academic leader to provide strategic direction in line with institutional goals. The role requires oversight of curriculum development, quality assurance, and academic staff management. Candidates must possess a Master's degree in Education or Engineering and at least 5 years of senior management experience. Knowledge of South Africa's...
Key Responsibilities- Monitor and manage daily, weekly, and monthly reports, including:- Team performance (punctuality, phone and ticket SLA)- Root cause analysis (query types, recurring vendor issues)- Major outages impacting the Contact Centre- Voucher reversal tracking- Identify operational inefficiencies and implement corrective actions- Compile and manage staff rosters (leave, training,...