Our client in the Electrical Engineering industry is currently looking for a NOC Operator, in Ferndale, Randburg. Responsibilities: Gate access control from the NOC. Handling access request emails and verifying permissions. Monitoring site and client alarms, ensuring timely notifications and escalations. Electronic customer engagement and feedback management. Requirements: Matric (Grade 12)...
SEIDOR Networks is looking for a NOC Engineer to join a growing team based in Woodmead, JHB. The SEIDOR Networks NOC performs exception-based remote monitoring of customer network devices, servers and endpoints to key global regions. Exceptions are identified and automatically logged to provide remote technical IT support to these customers. He/she is responsible for the management of the...
Position Title: NOC Managed Services Engineer 3 Key Experience: Fortinet solutions & NSE 4 - 7 Department: Managed Services Reports To: Sr. Director of Services Working hours: 11pm - 8am SAST Location: Remote Who You Are: An expert at resolving complex technical issues, you serve as a senior support resource for the NOC team. Your deep understanding of infrastructure, monitoring, security, and...
We are looking for a NOC Coordinator who will be responsible for the administrative support in the National Operating Centre Department. The NOC Coordinator will be responsible for coordinating the resolution and process flow of tickets distributed to NOC Staff, as well as reporting to the Customers on their Services. Send your CV to hr5 (at) peopledimension (dot) co (dot)...
VACANCY: NOC Tier 1- Plus1X Solutions Vacancy: NOC Tier 1 - Plus1X Solutions (Pty) Based in Cape Town A vacancy exists in the Managed Services Department for a NOC Tier 1 reporting to the User Experience Manager, Juan Olivier. Purpose of Position: The NOC Tier 1 Technician provides first-line technical support to end-users and ensures the smooth delivery of IT services across the...
ROLE PURPOSEManagement of the alarm and request analysis, system utilization, planning and scheduling resources, dispatching, end-to-end activity management, and commercials to ensure work is executed in accordance with Engineering and/or Industry best Standards, Contractual and Service level agreements. Work in collaborations with all the departments in reviewing,developing and implementing...
NOC T4 Engineer (Senior) - SOUTH AFRICAN CITIZEN's - Midrand HQ - R32,000 - R35,000 basic (flexible for talent) We are seeking a skilled and dedicated NOC T4 Engineer to join our growing telecommunications team. You will play a vital role in monitoring, troubleshooting, and managing network operations to ensure top-tier service delivery. If you're passionate about network management and thrive...
About the Role We're seeking an experienced IT Operations Manager to lead our Managed Services operations, ensuring our clients receive reliable, secure, and scalable IT services. You'll own service delivery across helpdesk/NOC, projects, and client success, drive continuous improvement through ITIL aligned processes, and partner with leadership to meet revenue, margin, and customer satisfaction...
The Technical Support Agents provide friendly and efficient first line support, as well as core advanced customer support through trouble shooting and timely first call resolution. Support relates to customer internet connectivity issues (WAN and customer side), emails, routers, network related queries pertaining to various hardware (a wireless router or access point) and occasionally VOIP (Voice...
Purpose of RoleThe primary objective of the Customer Support Agent is to uphold exceptional service standards while ensuring high levels of customer satisfaction. This role requires a professional who is helpful, knowledgeable, and articulate when assisting customers with inquiries related to the company’s products, services, and technical support.The Customer Support Agent serves as a crucial...
Key Performance Areas: - Procurement 30% - Partner Relations Management 20% - SLA and Credit Management 10% - Stakeholder Management - Legal Compliance 10% - Cost Savings - Supplier Changes 15% - Cancellations 15% Minimum Qualification: - Bachelor’s degree in commerce, supply chain or related tertiary qualification - Project management or service delivery advantageous Minimum Experience: - 5...
We are seeking an experienced Data Centre Project Manager to oversee a Data Centre Managed Services project. The ideal candidate will have extensive technical expertise in HVAC, UPS, generators, and DC plant systems, along with strong project management and customer relationship management skills. 5+ years of experience managing data center projects. This role requires a highly organized and...
Key Performance Areas: Procurement 30% Partner Relations Management 20% SLA and Credit Management 10% Stakeholder Management - Legal Compliance 10% Cost Savings - Supplier Changes 15% Cancellations 15%  Minimum Qualification: Bachelorâs degree in commerce, supply chain or related tertiary qualification Project management or service delivery advantageous  Minimum Experience:  5 Yearsâ...
Key purpose: Provide high quality application and systems support, understand the nature and business impact of requests and perform the required analyses and provide second line support for technical and functional solutions. Duties and responsibilities: - Provide high quality operational and technical application and systems support to customers and internal business functions - Provide...
In order to be considered the following is required: - Bachelor's degree or equivalent in Computer Science, Information Systems, Engineering or a related technical discipline (or equivalent experience) - ServiceNow Certified System Administrator / Implementation Specialist - AWS / Azure / GCP Cloud Practitioner or Architect-level certification - ScienceLogic SL1 Certified Engineer (or equivalent...
Are you an experienced and dynamic professional fluent in Amharic and Somali? We're looking for a Customer Engagement Consultant to join our team at ikeja, where you'll play a crucial role in delivering an exceptional customer experience. About the Role: As a Customer Engagement Consultant, you'll be the first point of contact for our customers, guiding them through their entire journey with...
JOB PROFILE: - Job Title: - Service Delivery Manager- Division: - Support- Sub Division: - Service Delivery- Reports to: - Chief Operating OfficerWORKING RELATIONSHIPS: - Internal: - Ensuring that recovery processes and procedures are in place and tested regularly - Ensure that communication and feedback on major incidents, problems and changes - Ensure that the major incident management...
Contract position Hands-on experience with some of the following disciplines: - Oracle, DQL Server, MySQL - Web Methods - Web Services - Automation/ Scheduling tools/ frameworks - SOA - F5 - SQL Server Integration Services - SQL Server Reporting Services - ESB - Microsoft Frameworks (CSF, CCF, etc) - Working knowledge of AP-based services (e.g. REST, SOAP) - Scripting with any language - Amazon...
BRIEF ROLE DESCRIPTION:The main responsibilities are to effectively and efficiently manage client(s) agreed scope of work, within agreed contractual outputs mainly based on service level agreement, through the utilization of alarms, systems and requests, and ensure the value chain process is adhered to timeously. The model is based on activity management principles that comprises of five core...
Job purpose: The Network Specialist will be responsible for the day-to-day operations in the network space. Minimum experience and certification requirements. - Cisco Certified Network Associate (CCNA) - 3 to 5 years in an operational role with a strong background on Cisco administration and equipment - 3 to 5 years network infrastructure experience - 3 to 5 years network operations...