Roles and Responsibilities Location: Cape Town Nature: In Office Working days: Mon - Fri (40 hours a week UK time) Salary: R25 000 with benefits, medical aid and provident fund About: As an L2 IT Support Engineer, you will play a key role in supporting colleagues both in the UK and SA with their technical IT needs, ensuring smooth and secure operation of our IT systems and services. You will...
Title: [L2] Technical Support Specialist Location:Cape Town About Sedna Sedna is at the forefront of revolutionising global trade, serving as the North Star for businesses navigating the complexities of international commerce. Our AI-powered platform is designed to make global trade more efficient, transparent, and sustainable. As we continue to grow and innovate, we are looking for...
Passionate about the world of tech? What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions? Join our team as a L2 Technical Support Consultanttoday and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management...
Functieomschrijving - MS Engineer (L2) is responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational. Through the proactive monitoring, identifying, investigating and resolving of technical incidents and problems, the MS Engineer (L2) are able to restore service to clients. Their primary objective is to proactively review client...
Job Description Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Managed Services Cross...
Summary and purpose of the Job: · Provide investigation of customer incidents escalated to the team, quickly triage, and bring the case to resolution. · Become an extension of the customer’s IT team, ensuring the best customer experience, and deliver high levels of expertise. · Have the capability to make technical decisions and implement service restoration workarounds whilst root cause is...
Job Summary: We are seeking a Network Engineer to provide Business-As-Usual (BAU) coverage and deliver network projects. This role involves managing day-to-day network operations, troubleshooting, implementing changes, and ensuring the stability and security of our infrastructure. Key Responsibilities: - Provide BAU coverage (typically 9:00 AM – 6:00 PM (GMT); extended coverage may be required...
Job Description THE OPPORTUNITY THAT AWAITS YOU Do you thrive in high‑stakes security environments—where speed, precision, and ownership make all the difference?We're hiring Senior and Mid‑Level Cyber Security Analysts with proven expertise in Microsoft Sentinel, KQL, and modern detection/response workflows. In this role, you'll be part of a global security operations team safeguarding...
Key Responsibilities: - Provide Level 2 support, troubleshooting and resolving technical issues across various systems. - Manage and maintain ServiceEngine (SE) and Assignment Management Pro (APRO) platforms. - Configure and customize SE and APRO platforms for our UK-based clients using HTML, CSS, JavaScript, and T-SQL. - Analyze system queries and deliver efficient problem resolutions. -...
Key responsibilities: - Ensure uptime, stability, and incident resolution of our current production SIEM/SOC/IR/Observability systems - This includes sysadmin functions like resource and capacity management - Our customer SIEM tenants are backed by an SLA with punitive measures, ensuring the uptime SLA is met is critical to our business - Use your AWS & Linux experience to improve...
Key responsibilities / main job duties: - Design SDN and LAN. - Implementing and testing SDN solutions that optimize, secure and manage data across connected networks. - Integration of SDN technologies into existing networking hardware, software, and processes. - Data Network fault investigations and analysis and the implementation of resolutions. - Work closely with support groups to refine...
Provides first-line (L1) and limited second-line (L2) technical support from the branch to assist customers and internal teams. Works closely with sales, field service and engineering to ensure that customer issues are resolved efficiently, escalating complex technical problems as required. Responsibilities: - Provide first-line (L1) technical support to customers from the branch. - Diagnose...
Job Title: Level 2 (L2) — Application Support Specialist (Technical Support) Location: Remote / South Africa Availability: 24x7x365 via structured on-call rotation (1 week on / 1 week off) Reports to: Support Lead / Service Delivery Manager Role Overview: As a Level 2 Application Support Specialist your focus will be on application and integration troubleshooting, API analysis, log...
Functieomschrijving The Service Delivery Field Support Engineer (L2) is responsible for providing a professional first-line remote and onsite technical support and field engineering service to clients by proactively identifying and resolving technical incidents and problems. Through preemptive service incident and resolution activities, this role will restore service to clients by managing...
Summary and purpose of the Job: We are seeking a highly skilled Proactive Network Engineer to perform the maintenance, patching, and optimisation of our customers network infrastructure. This role is focused on ensuring the security, stability, and efficiency of our customer networks by proactively managing firmware updates, security patches, and configuration changes across a variety of...
Roles and Responsibilities Reports to: Service Desk Manager Working hours: Mon-Fri 8:00-18:00 (UK time) shifted weekly. Salary: R25 000 R30 000 basic salary + Medical Aid, provident fund, income protector benefits Location: Cape Town (SA) Our client is a UK-based Managed Services Provider with nearly 25 years of delivering IT support, cybersecurity, cloud, communications, and connectivity...
Functieomschrijving - Configure and deploy functional networks (LAN and WLAN) - Installation of Network device patches, updates, and service packs following patch audit assessments. - LAN implementation, DNS changes / requests, advanced routing and switching on Cisco hardware. - Must be prepared to work after hours F5/CISCO Nexus experience is an advantage Requirements - Network (3 – 4 years’...
Summary and purpose of the Job: · Provide investigation of customer incidents escalated to the team, quickly triage, and bring the case to resolution. · Become an extension of the customer’s IT team, ensuring the best customer experience, and deliver high levels of expertise. · Have the capability to make technical decisions and implement service restoration workarounds whilst root cause is...
Summary and purpose of the Job: - Provide investigation of customer incidents escalated to the team, quickly triage, and bring the case to resolution. - Become an extension of the customer’s IT team, ensuring the best customer experience, and deliver high levels of expertise. - Have the capability to make technical decisions and implement service restoration workarounds whilst root cause is...
Functieomschrijving Job Profile Summary The IT Systems Administrator is a mid-level job in the IT Systems Administration job family. Their primary responsibility is to assist with ensuring continuous availability of IT services by effectively identifying system requirements, installing upgrades and monitoring system performance for medium complexity systems. Job Description Key Roles and...