Guest Services Supervisor jobs in Bela-Bela

Main Duties: ∙Welcome guests during check-in and give a fond farewell to guests while checkout. ∙ Handling guest complaints and concerns in an efficient and timely manner. ∙ Overseeing VIP guests, arrivals and departures. ∙ Coordinating and multi-tasking job duties in a busy environment. ∙ Should possess detailed information about the Lodge, city as well as the competition. ∙ Detailed...

Job Title: Maintenance Manager Job Purpose To ensure the lodges facilities, equipment, and infrastructure are maintained to the highest standards, providing a safe, functional, and aesthetically pleasing environment for guests and staff􀆯. The Maintenance Manager will oversee all maintenance operations, manage a team, and implement preventative maintenance programs to minimize downtime and costs....

Qualifications and Experience: - Diploma or Degree in Mechanical/Electrical Engineering, Facilities Management, or a related field (not essential but definitely advantageous). - Minimum 2-3 years experience in maintenance management, preferably in a hospitality environment. - Strong knowledge of plumbing, electrical systems, HVAC, and general building maintenance. - Experience managing budgets...

We are looking for a Maintenance Manager to join our team in the Hospitality Industry. Job Purpose To ensure the lodge’s facilities, equipment, and infrastructure are maintained to the highest standards, providing a safe, functional, and aesthetically pleasing environment for guests and staff. The Maintenance Manager will oversee all maintenance operations, manage a team, and implement...

OPERATIONS MANAGER, LUXURY LODGE, LIMPOPO The Operations Manager is responsible for the seamless day-to-day operation of a luxury safari lodge, ensuring world-class guest experiences, exceptional service standards, and strong operational discipline. As a key member of the Senior Leadership Team, the Operations Manager partners closely with the General Manager and assumes full operational...

Job Purpose To ensure the lodges facilities, equipment, and infrastructure are maintained to the highest standards, providing a safe, functional, and aesthetically pleasing environment for guests and staff. The Maintenance Manager will oversee all maintenance operations, manage a team, and implement preventative maintenance programs to minimize downtime and costs. The role requires strong...

1. Job Summary The Field Guide is responsible for delivering exceptional guided safari experiences to guests through informative, safe, and engaging game drives, bush walks, and wildlife activities. This role involves interpreting the natural environment, ensuring guest safety, enhancing conservation awareness, and representing the lodge or reserve with professionalism. The Field Guide also...

Lodge close to Bela Bela is looking for a Receptionist. Duties: Guest check-ins: ensuring that this integral step in the guest experience is smooth and adheres to the lodge standards. Guest check-outs: ensuring that we leave a lasting positive impression on guests and continue the service standard right until the last moment when they leave Contacting guests before they arrive, if necessary,...

Job Title: Maintenance Manager Location: Bela-Bela, Limpopo Employment type: Full time (Single Live-in) Job Purpose To ensure the lodge’s facilities, equipment, and infrastructure are maintained to the highest standards, providing a safe, functional, and aesthetically pleasing environment for guests and staff. The Maintenance Manager will oversee all maintenance operations, manage a team, and...

Responsible for all aspects of the F&B department for this 5 group of 3 lodges in Bela-Bela including but not limited to guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment. Leading and development of the team, ensuring implementation of the brand service strategy and brand initiatives with the objective of...

JOB SUMMARY A night auditor is responsible for the overnight audit process and accounting functions such as daily reporting of revenues and accounts payables, transaction audits and verifications, and preparation of final statements for the next day's check-outs. They may also perform reception duties for late-night guests. Their duties include helping guest’s check-in or check out, reviewing...

Qualifications & Experience - 35+ years management experience in hospitality (hotel, lodge, resort, guest house, or similar). - Hospitality qualification (advantageous). - Proven track record in operational and people management. - Experience in budgeting, cost management, and financial reporting. - Strong F&B and front-of-house knowledge. - Knowledge of maintenance processes (advantageous for...

ABOUT THE POSITION The Waiter is responsible for delivering excellent guest service by ensuring dining areas are prepared to standard, service is efficient and professional, and guests receive a consistently high-quality dining experience. KEY RESPONSIBILITIES - Clean and maintain designated areas according to set procedures, hygiene standards, and daily routines. - Change table linen as...

DUTIES AND RESPONSIBILITIES GENERAL- Teamwork and communication are vital.- By continuously working hard at establishing and nurturing relationships to provide a level of service excellence that will exceed the guests’ expectations.- The highest level of courtesy is expected - be friendly, interactive, efficient and organised as well as well presented, tidy and professional.- Reception is the...

Duties: Guest check-ins: ensuring that this integral step in the guest experience is smooth and adheres to the lodge standards. Guest check-outs: ensuring that we leave a lasting positive impression on guests and continue the service standard right until the last moment when they leave Contacting guests before they arrive, if necessary, and obtain important information Update of the day...

DUTIES AND RESPONSIBILITIES GENERAL- Teamwork and communication are vital.- Provide a seamless and welcoming arrival experience.- Orientate guests across Letamo DUTIES- Maintain checklists for tasks that need to be completed throughout the day- Handle luggage for arrivals and departures; delivering and collecting from guests’ rooms. Store luggage in luggage room.- Room checks upon departure (in...

ABOUT THE POSITION The Assistant F&B Manager will support the Lodge Manager, F&B Manager, Assistant Resident Manager, and Resident Manager in the day-to-day operations of the property. The role ensures high operational standards, strong financial controls, and exceptional guest service in line with company expectations. This position plays a key role in operational efficiency, team leadership,...

DUTIES & RESPONSIBILITES- Ensure that all company policies, procedures and SOPs are adhered to- Attend HOD and any other meetings as required- Ensure effective communication through attending meetings and imparting information at regularly held staff meetings- Performance appraisals/ reviews- Prepare, control and submit budgets- Plan/ direct and control the department, roster staff- Supervise...

Position Summary The General Manager / Management Couple is responsible for the full operational management of the property, ensuring exceptional guest service, efficient operations, financial performance, and a high standard of hospitality. This role oversees all departments, maintains brand standards, drives revenue, and leads the team to deliver an outstanding guest experience. Key...

Effectively assist the Lodge Manager, F&B Manager, Asst RM & RM in the day-to-day operation of Lodge, consistent with Company Standards and to achieve optimum financial results and better budget. · Monitor policies and procedures, as agreed with the F&B Manager, Asst RM & Resident Manager of Lodge, to ensure operations, financial controls, standards are being met · Monitor reporting structures to...