Guest Relations Manager jobs in Epping

Job Purpose The Guest Relations Manager is responsible for the monitoring, team management and delivery of a welcoming customer experience at the Front Desk / Concierge, Porte Cochere and across the hotel operation ensuring that internal (SOP) and external (grading) standards and procedures are continuously achieved, client disputes / queries are resolved and that the customer experience...

Key Responsibilities: - Act as the primary point of contact for all guest inquiries and concerns onboard the cruise ship - Handle and resolve guest complaints in a timely and professional manner - Coordinate special requests and events for guests, such as birthdays, anniversaries, and other celebrations - Maintain a high level of customer satisfaction by anticipating guest needs and addressing...

SummaryAt Hyatt Regency Cape Town, we believe in making every moment memorable. As a 5 star hotel in the heart of Cape Town, we are dedicated to providing world-class hospitality with warmth, care and attention to detail. We are currently seeking a passionate and service driven Guest Relations Manager to join our team and ensure that every guest enjoys a truly exceptional experience.The Guest...

Job Advert Summary Queen Victoria Hotel is searching for a fixed term Guest Relations Officer who will be responsible for providing an exceptional guest experience by ensuring every interaction is warm, professional, and efficient. The Guest Relations Officer acts as the face of the hotel, maintaining high service standards, handling guest requests, and ensuring seamless coordination between...

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,500 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos. People are at the core of our business success and future. Our people are true Moment Makers and together we bring...

The Guest Relations and Support Specialist consultant plays a vital role in ensuring a seamless travel experience for Singita guests booked via our travel partners. This position involves taking ownership of guest bookings when they are travelling and to be the primary Singita point of contact on the ground for select travel partners and guests during this time. This role focuses on guest and...

Responsibilities - Welcome guests and manage check‑in and check‑out - Answer guest questions and handle concerns in a calm and professional way - Assist with billing queries and explain hotel services clearly - Answer phones, manage emails, and handle bookings using Semper - Keep guest records updated, including preferences and special requests - Build strong relationships with guests and...

A premium health-focused organisation in Cape Town seeks a Guest Relationship Expert to ensure an exceptional guest experience. You will be responsible for greeting guests, assisting with inquiries, and guiding them through their screening processes. The ideal candidate should possess strong communication skills and a customer-centric mindset. Experience in hospitality or customer service is a...

Position: Guest Relations Officer Location: Cape Town, South Africa Hotel Category: Four-Star Hotel A well-established four-star hotel in Cape Town is seeking a professional, personable, and service-driven Guest Relations Officer to join its Front Office team. The successful candidate will be at the forefront of the guest experience, acting as a key ambassador of the hotel and ensuring that...

Duties: Guest Communication & Experience Management:

A 4* Hotel seeks to employ a Guest Relations Officer, The guest relations officer is at the forefront of customer service. They are one of the first hotel staff members to greet guests as they arrive. They provide hotel guests with above-and-beyond service to ensure their experience will be worth remembering. The position ensures that guests are happy from the moment they step into the hotel...

SCOPE AND GENERAL PURPOSE: The guest relations officer is at the forefront of customer service. They are one of the first hotel staff members to greet guests as they arrive. They provide hotel guests with above-and-beyond service to ensure their experience will be worth remembering. The position ensures that guests are happy from the moment they step into the hotel until they leave as well as...

DUTIES AND RESPONSIBILITIES Safety and Security · Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor. · Complete appropriate safety training and certifications to perform work tasks. · Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters). · Identify and correct unsafe...

Beach House Property Company is a bespoke property management and holiday rental service, specialising in short-let properties along Cape Town's Western Seaboard. We provide a complete start-to-finish solution tailored to each investor's needs, ensuring both owners and guests enjoy a seamless satisfied experience. We've got an open position here in Blouberg, Western Province, Cape Town, South...

Guest Relations Officer - (Permanent Part-Time) Hospitality is all about the individual. And we, at the Radisson Hotel Group, take pride in our unique Yes I Can! Service culture: our Company wide philosophy that ensures that every individual guest is treated with the best positive service attitude at every point of contact. The manager, the waiter, the receptionist, the porterevery Radisson...

Additional InformationJob Number25096756Job CategoryRooms & Guest Services OperationsLocationAC Hotel Cape Town Waterfront, Dockrail Road, Foreshore, Cape Town, The Western Cape, South Africa, 8001ScheduleFull TimeLocated Remotely?NPosition Type Non-Management --------------------------------------------------------------- Process all guest check-ins, verifying guest identity, form of payment,...

A luxury hospitality firm in Cape Town is seeking an experienced hospitality professional. Responsibilities include managing guest check-ins, addressing billing queries, and coordinating with various departments to ensure excellent service. The ideal candidate will have at least 1 year of experience in a guest-facing role, preferably in a luxury environment, and strong communication skills. Basic...

Duties: Guest Communication & Experience Management:

A premier cruise line is seeking a skilled Guest Relations Manager to ensure exceptional service and satisfaction for guests onboard. Responsibilities include coordinating special requests, resolving complaints, and supervising guest relations staff. Candidates must have a bachelor's degree in Hospitality Management and at least 3 years of relevant experience. The role emphasizes strong...

- Greet guests upon arrival and provide them with a warm welcome - Assist guests with any inquiries, requests, or concerns they may have during their stay - Handle guest complaints and work towards providing a satisfactory resolution - Maintain a professional and positive attitude at all times while interacting with guests - Coordinate with other departments to ensure that all guest needs are...