Guest Relations Executive jobs in Cape Town

Job Purpose The Guest Relations Manager is responsible for the monitoring, team management and delivery of a welcoming customer experience at the Front Desk / Concierge, Porte Cochere and across the hotel operation ensuring that internal (SOP) and external (grading) standards and procedures are continuously achieved, client disputes / queries are resolved and that the customer experience...

The Guest Relations and Support Specialist consultant plays a vital role in ensuring a seamless travel experience for Singita guests booked via our travel partners. This position involves taking ownership of guest bookings when they are travelling and to be the primary Singita point of contact on the ground for select travel partners and guests during this time. This role focuses on guest and...

Job Advert Summary Queen Victoria Hotel is searching for a fixed term Guest Relations Officer who will be responsible for providing an exceptional guest experience by ensuring every interaction is warm, professional, and efficient. The Guest Relations Officer acts as the face of the hotel, maintaining high service standards, handling guest requests, and ensuring seamless coordination between...

The Capital Hotels stands for equal opportunity while transforming the Hospitality Industry into a modern aspirational industry once again. We believe that the industry is broken and needs to reinvent the image of service and hospitality. We are achieving this through our incredible staff culture. Our dedicated staff believe in offering the highest level of guest service to our guests while...

Company Description Join us at Accor, where life pulses with passion! As a pioneer in responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the...

Responsibilities - Welcome guests and manage check‑in and check‑out - Answer guest questions and handle concerns in a calm and professional way - Assist with billing queries and explain hotel services clearly - Answer phones, manage emails, and handle bookings using Semper - Keep guest records updated, including preferences and special requests - Build strong relationships with guests and...

A premium health-focused organisation in Cape Town seeks a Guest Relationship Expert to ensure an exceptional guest experience. You will be responsible for greeting guests, assisting with inquiries, and guiding them through their screening processes. The ideal candidate should possess strong communication skills and a customer-centric mindset. Experience in hospitality or customer service is a...

Duties: Guest Communication & Experience Management:

Guest Relations Officer - (Permanent Part-Time) Hospitality is all about the individual. And we, at the Radisson Hotel Group, take pride in our unique Yes I Can! Service culture: our Company wide philosophy that ensures that every individual guest is treated with the best positive service attitude at every point of contact. The manager, the waiter, the receptionist, the porterevery Radisson...

Additional InformationJob Number25096756Job CategoryRooms & Guest Services OperationsLocationAC Hotel Cape Town Waterfront, Dockrail Road, Foreshore, Cape Town, The Western Cape, South Africa, 8001ScheduleFull TimeLocated Remotely?NPosition Type Non-Management --------------------------------------------------------------- Process all guest check-ins, verifying guest identity, form of payment,...

Guest Relations Officer wanted in Stellenbosch! R16,000/month. Luxury estate seeks hospitality pro for seamless guest experience. 2-3 yrs exp, strong admin & comms skills req'd

About Home Suite HotelsWe’re a boutique hotel brand with comfy king-size beds, ocean views, rooftop pools, and the occasional wagging tail at reception. You’ll find us in prime spots across Joburg and Cape Town, offering guests that sweet spot between laid-back comfort and top-tier service. It’s luxe without the fuss. The RoleAs our Front of House Host, you’re not just welcoming guests—you’re...

A luxury hospitality company in Cape Town is looking for an Executive Sous Chef to assist in running the kitchen operations of The Silo Hotel. The ideal candidate will have a culinary diploma and at least 10 years of experience, including 2 years in senior management. Responsibilities include ensuring guest satisfaction, supervising kitchen staff, and managing food preparation standards. A valid...

A leading marketing agency in Cape Town is looking for an Account Executive to develop media relationships and manage client expectations effectively. The role involves maintaining quality reporting processes, contributing creative ideas in planning meetings, and mentoring interns. Ideal candidates will demonstrate strong media relations skills, excellent attention to detail, and a proactive...

This varied role executes the wider marketing and trade relations strategy for Roam. The ideal candidate will be fully accountable with exceptional attention to detail and planning execution. Sales Experience Pre-requisite experience with the African tourism stakeholders and industry players (deep knowledge and experience with key tour operators, accommodation suppliers, and industry...

Join a dynamic business development team as a Client Relationship Manager, where you will play a pivotal role in fostering strong client relationships and supporting the CEO in driving business growth. This exciting position involves managing client interactions, ensuring high-quality service delivery, and coordinating essential business development tasks. You'll leverage your advanced skills in...

Additional InformationJob Number25159144Job CategoryRooms & Guest Services OperationsLocationAC Hotel Cape Town Waterfront, Dockrail Road, Foreshore, Cape Town, The Western Cape, South Africa, 8001ScheduleFull TimeLocated Remotely?NPosition Type Non-Management --------------------------------------------------------------- Our jobs aren’t just about giving guests a smooth check-in and...

A luxury hospitality firm in Cape Town is seeking an experienced hospitality professional. Responsibilities include managing guest check-ins, addressing billing queries, and coordinating with various departments to ensure excellent service. The ideal candidate will have at least 1 year of experience in a guest-facing role, preferably in a luxury environment, and strong communication skills. Basic...

A leading hospitality group in Cape Town is seeking a Guest Relations Manager to supervise guest services and administration. This role involves maximizing revenue across accommodation, conferences, and food services while maintaining a high level of customer service. The ideal candidate will have 3-5 years of management experience in guest relations and possess strong problem-solving and...

Welcome and introduce Delaire Graff Lodges and Spa to guests;Check-in and check-out guests;Pass all relevant guest information on to various departments as required;Assist guests with bookings, tours and transfers, build and create guests’ itineraries;Ensuring that all guest information and rates are correct;Guests’ liaison to all outside guests and assist Indochine restaurant when needed;Update...