Shop Assistant / Cashier - 2x Clicks Genesis On Fairmount Position summary Industry: FMCG & Supply Management Job category: FMCG, Retail, Wholesale and Supply Chain Location: Johannesburg Contract: Permanent EE position: Yes About our company Clicks Group Introduction To deliver service excellence through efficient customer service, point of sale (POS) operational activities and...
ENVIRONMENT: PROVIDE exceptional technical customer support as the next Systems Engineer sought by a Customer Experience Tech Specialist to join its team. Your role will include Linux Server Administration, VICIdial support and configuration, Genesys Cloud CX implementation and support & Qcontact implementation and support. Applicants must have Matric/Grade 12, an IT Diploma and Certifications...
EXL is seeking a highly experienced Senior Cloud Contact Center Architect to lead the design, implementation, and operationalization of enterprise-scale, cloud-based contact center solutions. This is a hands-on senior role, responsible for driving the future of customer experience by leveraging CCaaS platforms and multi-channel engagement to deliver scalable, customer-centric...
Job Overview Managing the day-to-day IT operations 24/7, ensuring Client SLA’s are met with regards to services and delivery, and ensuring that the IT Helpdesk provides excellent customer service in supporting the business. Keeping the fault/request queue below the set maximum target and being a role model while setting an example for the desired standards of conduct, leadership, integrity, and...
Role Purpose Infinity Services Partner Company is a Managed Services Business, wholly owned by and a fully-fledged subsidiary of Vodacom. Infinity Services Partner Company is looking for a WFM Scheduler. The role involves developing and maintaining efficient schedules for contact center staff. Analyzing data to optimize service and staffing resources, collaborating with operational supervisors...
AI Researcher Department: Sales Employment Type: Full Time Location: Cape Town Description At Sabio Group, we’re dedicated to fostering an environment where employees thrive. Since 1998, we’ve built a dynamic culture that is both challenging and fun, driven by a team of ambitious, knowledgeable individuals who are passionate about leading the AI CX revolution. We’re seeking creative,...
Overview Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI‑powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and...
Responsibilities - Act as single point of contact for project implementations, feedback, timelines, approvals, tech requirements. - Manage staff performance/wellbeing, recruitment, training compliance (NewEx Gen onboarding), incentives (FCR, tNPS, SLAs). - Ensure adherence to SLAs (95% response), quality (90-98%), fraud mitigation, reporting/insights (daily/weekly/monthly). Drive bi-weekly QBRs,...
Overview Make a Difference – Join Our Leidos TRICARE Team based in Kunsan, S. Korea! Leidos is accepting applications for a TRICARE Beneficiary Services Representative (BSR) FLOATER, an essential role in supporting active-duty military members and their families. This position offers the chance to make a real impact, develop new skills, and contribute to a mission that matters. This...
Description Drive the Future of AI-Powered Customer Experience (CX) Avaya is leading a massive shift in the global enterprise CX landscape, moving towards a unified, AI-driven, and open cloud architecture. We're looking for a highly accomplished and strategically-minded salesperson to be a primary driver in accelerating the adoption of our "Go-Forward" portfolio—focused on cutting-edge...
Direct message the job poster from Genesis Insurance Brokers Are you an experienced Senior Domestic Underwriter looking to join a dynamic and forward-thinking insurance brokerage? Look no further! Our reputable brokerage is on the lookout for a skilled and motivated individual to join team. With a commitment to excellence and a focus on providing tailored insurance solutions to our clients, we...
Workforce Planner – Johannesburg, South Africa Location: Onsite Department: Operations / Workforce Management Are you passionate about optimizing workforce performance and ensuring service excellence? We’re looking for a Workforce Planner to join our team in Johannesburg. This role is key to balancing staffing levels, cost efficiency, and employee experience across multiple campaigns. What...
Sr Account Executive Enterprise page is loaded## Sr Account Executive Enterpriselocations: Johannesburg (Flexible)time type: Full timeposted on: Posted 8 Days Agojob requisition id: JR109330Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience...
Sr Account Executive Enterprise page is loaded## Sr Account Executive Enterpriselocations: Johannesburg (Flexible)time type: Full timeposted on: Posted Todayjob requisition id: JR109330Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience...
💰 Salary: R30,000 – R40,000 (depending on experience) With over 30 years of excellence in the short-term insurance industry, we are a trusted brokerage delivering tailored insurance solutions that protect what matters most. As we continue to grow, we’re looking for a skilled Senior Claims Technician to join our dynamic team. About the Role You’ll be a key part of our Claims team, responsible...
CX Named Account Sales Account Executive | Johannesburg Location: Johannesburg, ZA Requisition ID: 37448 About Avaya Avaya is an enterprise software leader that helps the world’s largest organizations and government agencies forge unbreakable connections. The Avaya Infinity™ platform unifies fragmented customer experiences, connecting the channels, insights, technologies, and workflows that...
A leading enterprise solutions provider in South Africa is looking for a Senior Cloud Contact Center Architect to design and implement cloud-based contact center solutions. This senior role involves leading the integration of CCaaS platforms like Amazon Connect, Genesys PureCloud, or NICE CXone. Ideal candidates should have over 10 years of architecture experience and strong leadership skills....
Make a Difference – Join Our Leidos TRICARE Team in Kunsan, S. Korea! Are you looking for a rewarding opportunity? Leidos is accepting applications for a TRICARE Beneficiary Services Representative (BSR), an essential role in supporting active‑military members and their families. This position offers the chance to make a real impact, develop new skills, and contribute to a mission that...
Pharmacist Assistant QPB - Clicks Genesis on Fairmount Listing reference: click_019529 Listing status: Online Apply by: 19 March 2025 Position summary Industry: Pharmaceutical Sector Job category: FMCG, Retail, Wholesale and Supply Chain Location: Johannesburg Contract: Permanent Remuneration: Market Related EE position: Yes About our company Clicks Group Introduction Responsible...
- Locations ZA Cape Town C65 (Work From Office) - Job Role Real Time Analyst-Real Time Analyst (RTA) - Experience (In Years) 0-3 Job Description Responsible for intra-day management processes for operations located in Cape Town, South Africa. To achieve business service level objectives efficiently. Create and manage reports for internal and external customers. Responsibilities Role &...