Customer Support Technician jobs in Claremont

Role Summary Provides first-line (L1) and limited second-line (L2) technical support from the branch to assist customers and internal teams. Works closely with sales, field service and engineering to ensure that customer issues are resolved efficiently, escalating complex technical problems as required. Key Responsibilities - Provide first-line (L1) technical support to customers from the...

A remote customer support service is seeking a Substitute Customer Support Representative to provide excellent customer service during full-day and occasional half-shifts. Responsibilities include assisting customers via various channels, maintaining detailed records, and ensuring consistent support delivery. The candidate should have excellent communication skills and be tech-savvy. Flexibility...

A consulting services firm in Cape Town is seeking a Customer Service Representative. You will be responsible for managing claims, ensuring transaction quality, and maintaining customer satisfaction through effective communication. This entry-level role requires attention to detail in managing claims and adherence to operational policies. Join us in delivering excellence while achieving assigned...

IT Support Technician (Call Centre / BPO Environment) San Fernando, PH Job Type Full-Time Pay Types Salary Position Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and...

Overview Our client isin search ofa talentedLevel 2 Sage 200 Support Technician - Business Applications (WFH) to join an established client support team. You'll bring previous experience with Sage 200 and associated products (Sicon, Draycir etc) as well as a passion for excellent customer service and support. You'll be responsible for providing application/technical support to our clients...

A communications company based in Cape Town seeks a Support Technician to maintain and troubleshoot client Voice and Data Networks, including CCTV infrastructure and routers. The ideal candidate will have experience in data networking and VOIP, be customer-focused, and capable of working under pressure. Responsibilities include configuring network solutions and providing technical support to...

Overview Our client isin search ofa talentedLevel 2 Sage 200 Support Technician - Business Applications (WFH) to join an established client support team. You'll bring previous experience with Sage 200 and associated products (Sicon, Draycir etc) as well as a passion for excellent customer service and support. You'll be responsible for providing application/technical support to our clients...

A dynamic IT company in Cape Town is looking for a skilled IT Support Technician. The role involves installing, maintaining, and supporting various customer systems, alongside managing service level agreements. Candidates should have a minimum of 3 years of experience, knowledge of networking, and hold a CompTIA Network + certification. Strong communication skills are essential, and the ability...

A managed service provider is seeking a Helpdesk Technician to deliver excellent technical support and customer service. The role involves desktop support, troubleshooting, and engaging in security-related tasks. Ideal candidates should have at least 2 years of IT support experience, familiarity with Windows and MacOS, and strong communication skills. This is a fully remote position offering a...

A technology service provider in Cape Town is looking for an IT Field Technician to provide support for systems, hardware, and software. Responsibilities include installation, troubleshooting, and customer service. The ideal candidate has at least 3 years of experience, is knowledgeable in networking and Microsoft applications, and possesses excellent communication skills. This role requires...

About the job Desktop Support Technician Responsibilities - Windows Upgrade Rollout: Assist in the deployment of the latest Windows operating system across the organization. This includes preparing, configuring, and deploying new laptops. - Swapping Out Laptops: Facilitate the exchange process of old laptops with new ones equipped with the upgraded Windows OS. - Ensure data migration and...

We are looking for a Support Technician to provide Hardware and Software Support to our Client. MUST have valid CompTIA A+ & N+. Responsibilities - Manage, maintain and repair IT systems - Maintain the company's computer services and equipment - Provide guidance and best practices to Junior Support Technicians - Build partner relationships with client and be trusted IT Advisor - Ensure that...

IT Support Technician (Call Centre / BPO Environment) Join MCI as an IT Support Technician in a fast‑paced call centre/BPO environment. We are a tech‑enabled business services company with a strong U.S. presence and a global footprint. Position Overview Provide Level 1–2 technical support to call centre agents and office staff (onsite and remote). You will troubleshoot and resolve hardware,...

A leading IT solutions company in Cape Town is seeking an IT Support Technician to join their team. The role includes installations, maintenance, and general IT support. Candidates should have a valid driver's license and experience in technical support, along with relevant certifications like CompTIA A+ or N+. The position offers a monthly salary of R15 000 and various employee benefits...

A leading IT services provider in Cape Town is seeking an experienced Desktop Support Technician. You will support IT systems, ensuring all computers and peripherals function efficiently. The ideal candidate has a tertiary qualification in Computer Science or a related field, with a minimum of 3 years of experience. Strong communication skills are essential as you assist staff in accessing files...

A leading IT services company is looking for an IT Field Technician in Cape Town. The role involves troubleshooting hardware/software issues, providing desktop support, and installing IT equipment. Applicants should possess a matric, relevant certifications (A+/N+/MCSE), and have 2 to 3 years of IT experience. A reliable vehicle is essential due to travel requirements. Excellent communication...

A technology-enabled business services company is seeking an IT Support Technician in Cape Town. This entry-level role involves providing Level 1-2 technical support to call centre agents and office staff, troubleshooting hardware, software, and network issues, and managing user accounts and call centre technologies. Candidates should have a Bachelor's degree or equivalent in IT, along with 1–2...

Job Purpose The Support Technician troubleshoots and maintains the Client’s Voice and Data Networks including CCTV infrastructure, routers, gateways and PBX phones. This person will also be responsible for configuring network and voice solutions for clients as per their requirements. Job Duties - Maintain the Networks, which includes CCTV cameras, networks and Voice services. - Act as primary...

About the job Substitute Customer Support Substitute Customer Support Representative Job Description We are seeking a Substitute Customer Support Representative to join our team. In this role, you will be responsible for providing exceptional customer support during full-day shifts, with occasional half-shifts. This position may potentially transition into a full-time role based on performance...

A leading business consulting firm in Cape Town is seeking an entry-level Coordinator-Back-End to manage customer service through email, chat, and voice. The successful candidate will be responsible for booking appointments in line with business and customer expectations and will support other departments in addressing scheduling queries. This role requires managing client expectations and...