Customer Service Operations Manager jobs in Grahamstown

Job Description The General Manager (GM) is responsible for the overall management, operations, and profitability of a lodge or boutique hotel. This role ensures that all departments—from front of house, housekeeping, and food & beverage, to maintenance, administration, and guest services—operate efficiently while maintaining the highest standards of hospitality. The GM provides leadership,...

Key areas of responsibility: Managing daily operations of the assigned unit inaccordance with sector strategy, contract specifications, and statutoryregulations Implementation of the food production process Provide great quality service to clients Manage the execution of creative functions Menu planning, standardization, adoption and costing Monitor the kitchen to ensure the cooks are...

Description:Protect and grow profitable market share within a Store in accordance to the Store, Division and Company strategy Requirement:Grade 12 with at least 2 (two) years retail management experience Valid Drivers license Valid ID or valid work permit (local) Must have strong accounting skills Must be able to work under pressure Must be computer literate (Basic computer literacy) Must...

Qualifications - Degree or diploma in Hospitality Management, Business Administration, or related field. - Additional training in leadership, finance, or property management is advantageous. Experience - 710 years in hospitality management or similar senior leadership role. - Proven experience managing a lodge, boutique hotel, or small hotel property. - Strong track record in operational,...

PURPOSE OF POSITION: Leading a store team to meet business KPIs including driving sales, cost control, mitigating risks and stock loss, administration and ensuring world class store standards. RESPONSIBILITIES: - Increase sales by focusing on customer service and world-class store standards, maintenance of the store image, stock management and promotional implementation - Stock loss is...

Overview My Client a well known 5 Star Safari Lodge in the Eastern Cape is urgently recruiting for a Deputy General Manager to join their well established team of professionals. Remuneration Structure - Very Competitive Salary - negotiable based on experience - Single status only - Live in position with meals and uniform supplied - 7 days off per month Requirements - Tertiary Qualification...

Main Job ObjectivesThe South East Academic Libraries System (SEALS) is an academic consortium for the university libraries in the Eastern Cape. SEALS mission is to support high standards of learning, teaching, research and scholarship in member institutions through innovative library services and technologies.Key Performance AreasStrategic Implementation- Providing strategic leadership for...

Key Performance Areas of this position include - Assist the Lodge Manager/Assistant Lodge Manager in the day-to-day management and smooth operation of the spa, ensuring an exceptional guest experience. - Adhere to established policies, procedures, and industry standards to consistently deliver high-quality treatments and services. - Stay informed of updates to policies, procedures, and industry...

1.Greeting Customers: Welcoming shoppers warmly as they enter the store. 2.Providing Customer Service: Assisting customers in locating products, answering questions, and offering recommendations. 3.Product Knowledge: Staying informed about store products, features, and promotions to effectively assist customers. 4.Stocking and Merchandising: Restocking shelves, organizing displays, and ensuring...

An exciting opportunity has become available with our client – a prestigious 5-star lodge located near Paterson/Grahamstown area. They are seeking a passionate Spa Therapist to join their team. Key Performance Areas of this position include - Assist the Lodge Manager/Assistant Lodge Manager in the day-to-day management and smooth operation of the spa, ensuring an exceptional guest experience. -...

Company Description Buffalo Kloof is a 20,000-hectare conservancy located in the malaria-free Eastern Cape of South Africa, established in 1999 with the mission of re-wilding and conserving the unique Kowie River thicket. With just 14 bedrooms across three intimate camps, the property offers guests an exclusive experience to explore, indulge, and connect with South African nature and...

Let's Write Africa's Story Together Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this. Job Description na Provides advice on a specific range of products to a specific allocated market and are individually accountable for achieving results through their own efforts. Responsibilities Customer Service Carry out standard customer service activities and...

About Us:SA Shooter caters to sport shooters, hunters, and firearm enthusiasts. We bring expertise, a touch of humor, and excellent service to the shooting community. Job Summary:We’re looking for a detail-oriented and organized Office Administrator to manage the daily administrative tasks of our shop. You’ll be the backbone of our operations, ensuring smooth communication, accurate...

Listing reference: 020356 Listing status: Online Position summary Industry:Wholesale & Retail Trade Job category:Other: Health, Fitness, Medical and Optometry Location:Grahamstown Contract:Permanent Remuneration:Market Related EE position:Yes About our company- Clicks Group Introduction- To offer exceptional service to all customers by providing knowledgeable service and basic advice on...

Description na Provides advice on a specific range of products to a specific allocated market and are individually accountable for achieving results through their own efforts. Responsibilities Customer Service Provide a quality service to customers while identifying opportunities to secure new business or support retention. Responsibilities may include processing cases, dealing with complex...

Job Specifications Minimum Requirements - Previous senior management experience in a lodge or hospitality environment - Strong leadership, communication and people-management skills - Excellent administrative and organizational abilities - Solid financial understanding, budgeting and reporting experience - Hands-on operational experience across multiple lodge departments - High attention to...

We are seeking an experienced and dynamic Lodge Manager to oversee the full operation of a luxury lodge environment. The successful candidate will be a strong all-rounder with a passion for guest experience, proven leadership ability, and solid business and administrative skills. This role requires a hands-on professional who thrives in a people-focused environment while maintaining excellent...

Qualifications - Diploma or degree in Hospitality Management (preferred, not always required). - Food Safety, Responsible Service of Alcohol, or equivalent certifications (depending on region). Experience - 25 years of experience in hospitality management or supervisory roles. - Proven experience in FOH leadership and F&B operations. - Experience in staff management, customer service, and stock...

Position Summary The Front of House & Food and Beverage Manager is responsible for overseeing all FOH operations and F&B services to ensure exceptional guest experiences, consistent service standards, and efficient daily operations. This role involves staff supervision, training, scheduling, inventory oversight, customer service management, and coordination with the kitchen and management...

Position Summary The Front of House & Food and Beverage Manager is responsible for overseeing all FOH operations and F&B services to ensure exceptional guest experiences, consistent service standards, and efficient daily operations. This role involves staff supervision, training, scheduling, inventory oversight, customer service management, and coordination with the kitchen and management...