customer operations manager jobs in Durban

A leading Business Process Outsourcing firm in Durban is seeking a Senior Operations Manager to lead a team while ensuring excellence in customer experience. The successful candidate will manage costs, compliance, and drive performance improvements within the team. Required qualifications include a Grade 12/Matric and a proven track record of at least 5 years in a senior management role within a...

A global market leader in electrification is seeking a Customer Operations Specialist in Durban, South Africa. In this role, you will manage customer purchase orders and ensure effective communication for customer satisfaction. A degree in Business Management or related field is required, along with 2 to 3 years of inside sales experience. You’ll join a dynamic team dedicated to delivering...

A Church Service Organization in KwaZulu-Natal seeks a part-time Materials Management Support Services Retail Store staff member. The role involves directing store operations, leading a small team, and ensuring high-quality customer service. Candidates must have post-secondary education in business or related fields and be endowed members of the Church of Jesus Christ of Latter-day Saints. This...

A leading manufacturing company located in Durban, South Africa seeks an individual to manage and maintain client relationships while ensuring efficient order fulfillment. The ideal candidate will have a Matric with a relevant tertiary qualification and 2–3 years of customer engagement experience. Responsibilities include capturing sales orders, coordinating delivery dates, and managing Excel...

A leading logistics company in Durban is seeking a reliable Driver to ensure timely transportation of products and equipment. The ideal candidate must possess a valid driver’s license and PDP, with strong time management and communication skills. Responsibilities include planning deliveries, maintaining vehicles, and ensuring outstanding customer service. This role demands professionalism and a...

A reputable recruitment agency in Durban is seeking a talented Call Centre Operations Director. This role demands strong leadership and team development skills to drive performance and customer satisfaction. Responsibilities include managing operations, P&L, and compliance, while fostering a positive workplace culture. Candidates should have extensive experience in BPO operations and the ability...

A leading insurance provider in Durban has a vacancy for a Claims Administrator. This role involves processing and approving claims, ensuring validity, and effectively handling claims procedures. Candidates should have a Grade 12 qualification, a degree in Business Administration, and three years of insurance experience. A clear ITC and criminal record are essential, with the RE - 5 Qualification...

A global logistics leader is seeking a Customer Services Manager in Durban to oversee a national customer service team. This role involves managing customer queries, enhancing customer satisfaction, and ensuring high service standards. The candidate should possess a relevant tertiary qualification, experience in shipping management, and strong leadership abilities. The position requires excellent...

Job Location: Durban, KwaZulu-Natal, South Africa Application Deadline: February 09, 2026 Purpose of the Role - The Junior Manager is a hands‑on operational leader who thrives in a fast‑paced, high‑performance environment. You will be responsible for leading, coaching, and driving results across a specialist non‑voice Customer Care team, delivering support via chat, email, and digital...

About the job National Customer Services Centre Manager National CSC Manager MinimumRequirements: - Matric (Grade 12) - A degree in management, business administration and/or marketingdiploma in Contact Centre Management is advantageous but not mandatory - Valid Code EB driver's license - A minimum of 7 years of call center experience, with at least 3 years at thesupervisor/management level -...

A prominent retail company in Durban seeks a Store Manager to lead operational duties and foster a culture of superior customer service. The ideal candidate will possess at least 2 years of store management experience in a retail or FMCG environment and demonstrate exceptional communication and organizational skills. This permanent position offers an opportunity to grow citizen skills while...

Job Title Customer Lifetime Success Manager (IGT) META Job Description Customer Lifetime Success Manager (IGT) META is responsible for leading the identification of complex up-sell and cross-sell opportunities, leveraging advanced data analysis and customer insights to drive significant revenue growth. The role manages the entire small expansion sales process, coordinating with Customer...

National Customer Service Center Manager, DBN About the job National Customer Service Center Manager, DBN Job Description: National Customer Service Centre (CSC) Manager Location: Durban, South Africa Department: Customer Service Job Level: Management Purpose of the Role The Customer Service Centre (CSC) Manager is responsible for managing the entire Customer Service Division (CSD) and...

Key Responsibilities Department Design & Leadership - Partner with leadership to build out the Finance & Customer Support department, including staffing, systems selection, and SOP development. - Design scalable workflows for billing, retention, missed collections, and client escalation handling. - Set up foundational reporting, KPIs, and feedback loops to track billing health and customer...

A leading retail company in Durban seeks an experienced store manager to drive sales and ensure customer satisfaction. The ideal candidate has a Matric certificate and a minimum of 3 years retail experience, including 2 years in a leadership role. Responsibilities involve managing a team, controlling expenses, and executing merchandising strategies. Join a company that values its people and...

ID: 573317 Location: Durban, ZA Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly...

About the job Customer Experience Manager Customer Experience Manager We are a proudly South African investment company focusing on Technology, Media, Telecommunications, and Financial Services. Our employees are always at the forefront of business technology, and we count on them to use their knowledge and skills to move our company from strength to strength. In this role, you will drive...

A leading automation solutions provider is looking for an Account Manager based in Durban to manage key customer relationships. The ideal candidate will ensure service quality and drive account retention by understanding customer needs and responding proactively. This role requires strong interpersonal skills, commercial acumen, and a willingness to travel. Join us to make impactful connections...

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air...

A leading retail company in Durban is seeking a Store Manager to oversee store operations and citizen management. The ideal candidate will have at least 2 years of retail/FMCG management experience and strong communication skills. Responsibilities include managing staff, resolving customer complaints, and ensuring store presentation and profitability. This is a permanent position with...