customer experience manager jobs in eThekwini Metropolitan Municipality

A prominent retail company in Durban seeks a Store Manager to lead operational duties and foster a culture of superior customer service. The ideal candidate will possess at least 2 years of store management experience in a retail or FMCG environment and demonstrate exceptional communication and organizational skills. This permanent position offers an opportunity to grow citizen skills while...

About the job Customer Experience Manager Customer Experience Manager We are a proudly South African investment company focusing on Technology, Media, Telecommunications, and Financial Services. Our employees are always at the forefront of business technology, and we count on them to use their knowledge and skills to move our company from strength to strength. In this role, you will drive...

A leading retail company in Durban is seeking a Store Manager to drive turnover and ensure customer satisfaction. The ideal candidate will have a Matric certificate and a minimum of 3 years retail experience, including 1 year in leadership. Responsibilities include managing stock losses and overseeing staff performance. This role offers an exciting opportunity to grow within a purpose-led...

A leading retail company invites you to join their Store Manager Talent Pool for upcoming positions in KwaZulu-Natal. In this role, you will oversee daily operations, ensuring store performance and customer satisfaction. Ideal candidates should have at least 3 years' experience in store management. Key responsibilities include stock management, team leadership, and enhancing customer experience....

A leading retail company in Durban is seeking a results-driven Assistant Store Manager to oversee store performance and enhance customer experiences. In this role, you'll manage operations, inventory, and staff development while driving sales and ensuring compliance with company policies. Ideal candidates have proven retail management experience, strong leadership skills, and a passion for...

A well-known financial institution in Umhlanga Rocks seeks a dedicated employee to manage customer service and regulatory inquiries. The role involves handling customer interactions, ensuring compliance with the FAIS Act, and delivering service as per established standards. Candidates are expected to hold a Further Education and Training Certificate in Business, Commerce, or Management. This...

A leading financial services provider in Durban seeks a customer service representative to manage customer interactions and assist with claims processes. The role requires at least 2 years of customer service experience and a Matric/Grade 12 qualification. Responsibilities include gathering customer information, responding to inquiries, and upselling products. The ideal candidate should possess...

Are you a German speaker based in South Africa? Do you want to launch your career in the fast-paced world of E-commerce? We are looking for German-speaking Customer Experience Associates to join our team at our premier office hub in Umhlanga. This is an Onsite position where you will represent a global online retail giant, providing world-class support to customers in the German market. Impact...

Location: Durban, South Africa (On-site) Are you a fluent German speaker ready to represent one of the worlds most customer-centric brands? Join Concentrix in Durban, a global leader in professional services, and step into a role where your communication skills drive international success. We are looking for motivated, career-driven individuals to join our high-profile support team at our...

A leading Business Process Management firm based in Durban is seeking a Team Leader to lead and develop a team of advisors, ensuring the provision of excellent service to customers. Responsibilities include managing team performance against KPIs, creating a positive learning environment, and conducting performance reviews. The ideal candidate will have a Matric qualification, at least 12 months...

A leading BPO service provider in Durban is seeking a Senior Operations Manager to lead a high-performing team. This role focuses on driving contractual performance, effective coaching, and ensuring excellent customer experiences. The ideal candidate will have over 5 years of experience in operations management, specifically in a contact center environment. Strong leadership and change management...

A leading retail recruitment firm is seeking a Marketing Manager to oversee brand, digital, content, and customer experience across two retail brands. This role requires a hands-on leader with over 8 years of experience in senior marketing roles. Key responsibilities include leading a high-performing team, owning the online customer journey, and managing brand partnerships. Strong experience in...

Overview A leading CX provider, unrivalled in developing and training its people to be the best they can be. This investment in people ensures longest staff retention possible enabling them to best serve client's customer service needs. The purpose this role is to deliver all operational and commercial performance metrics across your business stream through the management of KT Coaches,...

A customer service organization in Umhlanga Rocks is seeking a Customer Service Specialist to deliver exceptional support to US-based customers across various channels, including calls, email, and chat. The ideal candidate will have a minimum of one year of experience in customer service or call center roles, with a proactive approach to handling queries. This position requires availability for...

A South African investment firm is seeking a Customer Experience Manager to enhance customer engagement and retention strategies. The role involves driving CRM initiatives, analyzing customer data to improve overall experience, and managing multi-channel marketing campaigns. Strong collaboration and technical expertise are essential, as well as the ability to strategize effectively based on...

A leading retail company in South Africa is looking for a Store Manager to support and lead the store team, focusing on customer satisfaction and operational excellence. The ideal candidate will have a Matric certificate and at least 3 years of retail experience, including 1 year in a leadership position. Responsibilities include driving performance through KPIs and ensuring a customer-centric...

A retail company in Durban is seeking a driven Store Manager who excels in operational management and customer service. The successful candidate will be responsible for achieving sales targets, managing inventory effectively, and developing a motivated team. The position requires proven retail management experience and effective leadership skills. Candidates should be customer service-oriented...

A leading retail company in Durban is seeking a Store Manager to oversee store operations and citizen management. The ideal candidate will have at least 2 years of retail/FMCG management experience and strong communication skills. Responsibilities include managing staff, resolving customer complaints, and ensuring store presentation and profitability. This is a permanent position with...

A diversified retail company in Durban is seeking an experienced retail leader to support the store management team. This role involves driving performance through customer-centric strategies and ensuring operational excellence. The ideal candidate should have at least 3 years of retail experience, including 1 year in a leadership position, and possess excellent communication and organizational...

A leading retail company in Durban seeks a results-driven Store Manager who is passionate about retail and people development. The successful candidate will drive store performance, manage inventory effectively, and ensure exceptional customer service. A strong focus on team growth and operational excellence is essential. Promoting a positive work environment while adhering to company policies is...