Contact Center Manager jobs in Edenvale

ABOUT THE ROLE The Multi-Skilled Agent is the first point of contact between Leroy Merlin South Africa and its customers across multiple service channels. The role is responsible for delivering effortless, high-quality service by handling queries efficiently and with empathy. Agents ensure accurate ticket management in Zendesk and adapt quickly to evolving customer service technologies and...

ABOUT the role: Working in an exciting and growing company where you will be integral in helping to resolve customer queries. You will be part of the contact center's large team and the front line for our customers, Making it essential you have a positive and friendly approachRESPONSIBILITIESAttending to Clients QueriesMaking And Answering Calls From prospective CustomersTake ownership of all...

Purpose of the Job:- Handle incoming phone calls- Resolve standard customers’ requests and route issues that require follow-up to customer service, commercial and operational teams- Communicates customer inquiries/messages/feedback to relevant team members- Tracking of customer or branch parcels- Taking collections- Pulling hardcopy POD’s- Sending invoices with POD’s to various branches- Advising...

We're glad you want to help us make a difference We create better everyday conditions for people. We do this by contributing to a more sustainable future through engineering innovation. We love what we do and we're good at it. We're now looking for passionate Service Centre Manager at Alfa Laval, Johannesburg, South Africa who would be directly responsible to lead an energetic team of our...

We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries, keeping customer satisfaction at the core of every decision and behavior. Applications welcome and NO EXPERIENCE IS REQUIRED FROM...

Main job purpose Provide exceptional customer service to all PG Glass customers both internal and external in line with the Company's High Performance Network strategy so as to ensure the achievement of set Key Performance Indicators. Main Objective Provide exceptional customer service, by maintaining quality service levels in line with Key Performance Indicators, through efficient and...

Job Classification Requisition -137989- Melissa Cloete Location: - Johannesburg (On-Site 5 days a week) Cluster: - Nedbank Wealth Cluster - High - Net-Worth Division Closing Date: 21 February 2025 Employment Equity Statement- Preference will be given to Applicants from Underrepresented Groups- Job Family- Sales and Services- Career Stream- Call Centre (Service)- Leadership Pipeline- Manage...

We are seeking an experienced Data Centre Project Manager to oversee a Data Centre Managed Services project. The ideal candidate will have extensive technical expertise in HVAC, UPS, generators, and DC plant systems, along with strong project management and customer relationship management skills. 5+ years of experience managing data center projects. This role requires a highly organized and...

Role: Senior Product Manager Data Center Practice (Colocation Go-to-Market) Location: Johannesburg, South Africa Type: PermanentSummaryDrive market wallet share and growth in data generation type of clients and new logo growth and adoption to the organizations Colocation data centers, while working closely with sales, marketing, operations and services to ensure your portfolio is well...

We are looking for an experienced Call Center Manager to run our customer service and sales campaign within our BPO. Responsibilities- Responsible for our new call centre in Randburg Johannesburg, South Africa- Ensure the business unit further develops its operating model and delivers efficient, scalable and cost-efficient operations- Work closely together with the sales organisation to attract...

Responsibilities:- Manage the end to end distribution center operations including but not limited to the following key process activities: (Receiving inventory, putaway, storage, picking, packing and loading, delivery to customers, de-briefing post delivery and managing customer invoicing, credit note and claims processing)- Responsible for Primary Distribution (Inbound & Outbound), Secondary...

Purpose:You will be responsible for planning, overseeing and leading projects from ideation through to completion. Oversee all aspects of projects. Set deadlines, assign duties, monitor, and summarise the progress of the project. Prepare reports for upper management regarding the status of the project. Manage a number of client accounts to ensure clients remain happy, satisfied with our service...

Essential skills:- In-depth Process Knowledge- SAP Concur experience- Change Management- Excellent and articulate communicator- Ability to influence and engage with authority- Strong business acumen- Experience in global SAP template rollouts- IT Knowledge- Agile methodology experience- German speaking (Advantageous)- BCOM in Accounting- Post graduate degree or certificationRole and...

We are seeking an experienced and culturally aware Contact Centre Team Leader to manage a team focused on the US market. This position requires a strong understanding of US culture and involves night shift work to align with US business hours. Key Responsibilities - Lead and manage a team of contact center agents, ensuring quality customer interactions and service standards. - Oversee team...

We have an exciting opportunity for young energetic individuals, that are looking to kick start their career in the call center sector.Th contact center learnership opportunity will run for a period of months, made up of theory and practical components.ÂRequirements:- must be aged between 18-28 years old- Completed Grade 12 successfully- Strong phone and verbal communication skills along with...

Job Description To increase new profitable business production and the conversion of approved applications Hello Future Contact Center Marketer Sales Welcome to WesBank, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. As part of our talent team in WB Motor Regional Sales - Eastern...

Description To increase new profitable business production and the conversion of approved applications Hello Future Contact Center Marketer Sales Welcome to WesBank, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. As part of our talent team in WB Motor Regional Sales - Eastern Region...

Are you passionate about travel and customer service? One of our international cruise line clients is looking for experienced Contact Centre Agents to join their dynamic team in Johannesburg. If you have a background in reservations, sales, or the travel industry, we’d love to hear from you! Requirements: - Matric (Grade 12) - Diploma in Travel & Tourism - Minimum 2 years of contact center...

We're glad you want to help us make a difference! We create better everyday conditions for people. We do this by contributing to a more sustainable future through engineering innovation. We love what we do and we’re good at it. We're now looking for passionate Service Centre Manager at Alfa Laval, Johannesburg, South Africa who would be directly responsible to lead an energetic team of our...

Job Purpose This role is for passionate, enthusiastic and friendly guest experience individuals who enjoy being part of a dynamic team, learning new skills, and a keen desire to make a difference while contributing to the future of a start-up brand. Core Job - Book all aspects of the guest journey including but not limited to Journeys (cruise itineraries), Destinations (shore) experiences,...