Complaints Manager jobs in Franschhoek

Duties: Ensure world-class service is consistently delivered to all guests across the hotel, as measured by online reputation metrics and direct guest feedback. Work with the relevant teams to ensure that policies, processes, and standards directly impacting guest safety, security, and preferences are effectively implemented. Daily checks on public areas, rooms and all guest facilities to uphold...

General Manager | Franschhoek | Dining and Wine Bar We are seeking a passionate, hands‑on GENERAL MANAGER to lead the team of a vibrant, hospitality‑driven restaurant that blends artisanal cuisine, a curated wine program, and a strong commitment to arts and community upliftment. This venue is known for its intimate atmosphere, creative partnerships, and dedication to exceptional guest...

Restaurant Manager – Luxury Wine Estate | Franschhoek Salary: R18,000 – R20,000 per month (Negotiable, Dependent on Experience) Kendrick Recruitment is seeking an experienced and professional Restaurant Manager to join a prestigious luxury wine estate in Franschhoek. Key Responsibilities: • Oversee the daily operations of the restaurant, ensuring exceptional guest service and smooth...

Hotel Manager A luxury hotel is seeking an experienced and dynamic Hotel Manager to lead operations and ensure the consistent delivery of world-class guest experiences. This role requires a strong, hands-on leader who can manage hotel operations efficiently, uphold exceptional service standards, and foster a positive, engaging environment for both guests and employees. The ideal candidate is...

Restaurant and Bar Manager (JB5821) Franschhoek, Western Cape R15 – R20,000 CTC + incentives Permanent A well-established, boutique hospitality venue is seeking a hands-on Restaurant and Bar Manager to take full ownership of daily operations, team leadership, guest experience, and overall performance. This is a floor-based role for someone who leads from the front, understands hospitality inside...

Main Responsibilities - Ensure world-class service is consistently delivered to all guests across the hotel, as measured by online reputation metrics and direct guest feedback. - Work with the relevant teams to ensure that policies, processes, and standards directly impacting guest safety, security, and preferences are effectively implemented. - Daily checks on public areas, rooms and all guest...

General Manager | Franschhoek | Dining and Wine Bar We are seeking a passionate, hands‑on GENERAL MANAGER to lead the team of a vibrant, hospitality‑driven restaurant that blends artisanal cuisine, a curated wine program, and a strong commitment to arts and community upliftment. This venue is known for its intimate atmosphere, creative partnerships, and dedication to exceptional guest...

General Manager required for a Luxury Boutique Hotel in the Franschhoek region. Main Responsibilities: - Ensure world-class service is consistently delivered to all guests across the hotel, as measured by online reputation metrics and direct guest feedback. - Work with the relevant teams to ensure that policies, processes, and standards directly impacting guest safety, security, and...

The Assistant Hotel Manager’s role is to enhance the operational efficiency and service quality of the Hotel by, in conjunction with the Hotel Manager, providing the service which creates the platform whereby teams can excel and meet their underlying objectives within their departments. You will excel in this role if you are an efficient, solutions-driven individual who enjoys a fast-paced and...

Responsibilities: - Maintaining brand integrity and product safety whilst performing risk mitigation. - Contributing towards the category strategy, ensuring innovative and safe products of consistent quality - Developing high-quality products using cutting-edge technical innovation that adheres to company's brand values of quality, freshness, innovation, inspiration, food safety and value. -...

Franschhoek Wine Tram is a leading player in the tourism and hospitality industry, dedicated to providing exceptional guest experiences. We take pride in delivering top-notch service and creating unforgettable memories for our guests. We are now seeking a passionate and experienced Admin Manager to join our dynamic team. As an Admin Manager at the Franschhoek Wine Tram, you will be responsible...

Key Responsibilities: - Assist the Casino Manager in the day-to-day operation of the casino onboard the cruise ship - Manage and supervise a team of casino staff, including dealers, cashiers, and technicians - Monitor and maintain the financial performance of the casino, including revenue, expenses, and budgets - Ensure compliance with all gaming regulations and company policies - Train and...

The Night Auditor at La Residence is an important role in the hotel operation, on duty from 22.00 - 07.00 daily. In the absence of most staff, and Senior Management, they are required to deliver on The Royal Portfolio's Purpose, which is "To give our guests a complete experience and a perfect stay". MAIN DUTIES & RESPONSIBILITIES - Adherence to company policies and procedures - Welcoming all...

⭐ Restaurant Vacancy – Franschhoek (Winelands) ✨ Restaurant Manager – Luxury Hotel Restaurant – Franschhoek Valley ➡️ Live-out Role | R18,000 – R20,000 DOE | Excellent Benefits Kendrick Recruitment is urgently seeking a service-driven Restaurant Manager for a luxury hotel restaurant in the Franschhoek Valley. This role requires strong floor leadership, guest engagement, and team management in...

Luxury 5* Hotel based close to Franschhoek is looking for a Hotel Manager. The suitable candidate will be responsible for ensuring the delivery of world-class service to all guests by overseeing and directing the hotel’s teams. This role requires a strong leader who can manage operations efficiently, uphold high service standards, and maintain an impeccable guest experience. The ideal candidate...

Hotel at a 5* Wine Estate close to Franschhoek is looking for a passionate and skilled Assistant Hotel Manager. The Assistant Hotel Manager’s role is to enhance the operational efficiency and service quality, under the guidance of the Hotel Manager, providing the exceptional service, manage the hotel team and support the underlying objectives within the Hotel. You will excel in this role if you...

⭐ URGENT VACANCY – Franschhoek ✨ Assistant Hotel Manager – Luxury Winelands Hotel ➡️ Live-out role | R30,000 – R35,000 DOE | Excellent benefits Kendrick Recruitment is urgently recruiting an organised, confident Assistant Hotel Manager for a luxury hospitality brand in the Franschhoek Valley. The successful candidate will support the Hotel Manager in driving service excellence, operational...

5* Hotel at a Wine Estate close to Franschhoek is looking for a passionate and skilled Assistant Hotel Manager. The Assistant Hotel Manager’s role is to enhance the operational efficiency and service quality, under the guidance of the Hotel Manager, providing the exceptional service, manage the hotel team and support the underlying objectives within the Hotel. You will excel in this role if you...

Hotel Manager – Luxury Wine Estate | Franschhoek Kendrick Recruitment is seeking a highly experienced and professional Hotel Manager to join a renowned luxury wine estate based in Franschhoek. This position offers a competitive salary of R40,000 – R44,000 per month, negotiable depending on experience. Key Responsibilities: - Oversee the daily operations of the hotel, ensuring exceptional...

Assistant Hotel Manager | Luxury Wine Estate | Franschhoek Salary: R30,000 – R35,000 (Negotiable, Dependent on Experience) | Live-Out Meal Allowance: R22.50 per shift (for salaries below R25,000) Kendrick Recruitment is currently seeking an Assistant Hotel Manager for a prestigious luxury wine estate situated in the heart of Franschhoek. This position is ideal for a hospitality professional...