collections manager jobs in Cape Town

Key Responsibilities: - Lead the strategic development of the collections function, identifying opportunities to improve efficiency, effectiveness, and portfolio performance. - Design, implement, and monitor collections models and strategies across the lifecycle. - Analyse portfolio-level data to identify risk factors, diagnose root causes, and propose actionable solutions, including code...

About Happy Pay Happy Pay is an ad‑subsidised payments network that gives South Africans access to zero‑cost credit at checkout. Our model is powered by a blend of merchant fees and a performance advertising platform that connects high‑intent shoppers with relevant brands. We exist to save consumers millions in interest and fees, while helping merchants boost conversion, increase average order...

This opportunity is with a well-established financial services organisation operating at scale within a regulated, high-volume credit environment. The business places strong emphasis on analytics-driven strategies, continuous optimisation, and effective stakeholder collaboration to improve collections performance and portfolio health. In this role, you will take ownership of collections strategy...

Description Summary: Old Mutual Finance is currently seeking to hire a Manager: Collections Strategy. The successful incumbent will report to the Head of Collections and ECM Strategy and be responsible to oversee the development of collection strategy and takes full accountability to ensure a consistent increase in the overall collections book, limit management, strategic campaign planning and...

Main Purpose Effectivemanagement of Team Leaders to drive execution of key Risk OperationsCollections strategies through a team of Collections agents. The execution willbe on our outbound portfolio. Also giveinput to the development of future collection strategies, policies andprocedures and understand industry trends to influence strategic approach. Thisincludes a strong emphasis on leveraging...

The role primarily focuses on performing reconciliation processes for cash, asset positions, and trade processing, as well as managing exceptions, conducting investigations, and escalating issues when necessary. Key Responsibilities: - Reconciliation Process: Ensure that reconciliations for cash, asset positions, and trade processing are done accurately. This includes investigating and...

A leading micro-lending firm in Cape Town is looking for an experienced Collections Manager to oversee the collections department. You will drive results by developing strategies, managing the collections process, and fostering positive customer relationships. The ideal candidate has proven experience in the micro-lending industry, strong negotiation skills, and the ability to lead a team in a...

Job Title: Collections Advisor Job Description Are you looking for an opportunity to jumpstart your career in the Collections industry? Now is your time to shine with Concentrix in this exciting opportunity to join our dynamic team as a Customer Support Advisor working on an internationally innovative campaign with a base salary of R7 800 You’ll be working on-site from our vibrant Claremont...

POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. We are seeking a motivated and customer-focused Collections Agent to support a leading global...

Key Responsibilities: - Rehabilitate arrear customers by collecting outstanding instalment and arrears. - Achieve monthly collection targets - Advise of default consequences and optimal management of debt - Negotiate monthly instalments and payment plans - Verify & update customer information - Ensure minimum daily productivity requirements met ito number of customers contacted - Ensure PTP’s...

JOB PURPOSE The main purpose of the role is to telephonically contact delinquent/arrear customers to make a suitable payment arrangement to achieve the business objectives. Inbound and Outbound SLA and work queues - Dealing with both inbound and outbound calls within the guidelines of the set legal framework - Tracing uncontactable customers - Achieve daily collections targets and monthly KPA...

International Campaign CallForce is an award-winning BPO service provider delivering innovative and customized contact centre solutions from South Africa to the global market. Join us as a Debt Collections Consultant and be part of a winning team. You will be servicing our global client, in the USA. If you are a high performing, target driven individual, with great communication and negation...

Company Description: WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged...

Description Are you looking for an opportunity to jumpstart your career in the Collections industry? Now is your time to shine with Concentrix in this exciting opportunity to join our dynamic team as a Customer Support Advisor working on an internationally innovative campaign with a base salary of R7 800 You’ll be working on-site from our vibrant Claremont office where creativity meets cutting...

Credit Control and Legal Collections Specialist About the role IWG currently has openings for experienced Credit Controllers - Legal Collections Specialists who are looking for a home-based role. As Credit Controller - Legal Collections Specialist you will play a key role in our global collection strategy and take responsibility for collecting debts from customers through settlements, driving...

--------------------------------------------------------------- Reporting to the Registrar, the main purpose of the Collections Logistics Coordinator role is to provide administrative support to Zeitz MOCAA’s Registrar and Assistant Registrar primarily in the following areas: Logistics, Collections and Rotating exhibitions. KEY RESPONSIBILITIES / ESSENTIAL DUTIES *Logistics- Populate and...

Productivity: - Lead, monitor and manage staff schedule adherence through variance HR processes and policies - Monitor hourly effort service levels and adjust schedule or allocation of duties when needed to maintain an inefficient and effective productive environment - Monitor lost hours due to internal and external influences Performance Management: - Communicate the vision, strategy and...

A growing financial technology company in Cape Town is seeking a General Manager: Customer Operations Collections to transform and scale its debt collections function. The ideal candidate will have over 5 years of experience in collections management and customer operations, thrive in fast-paced environments, and demonstrate the ability to implement KPI-driven systems. This role requires a leader...

Key Responsibilities: - Manage and assist with collection projects - Implement appropriate collection strategies and campaigns - Load campaigns; send emails/sms’s, monitor productivity and provide daily stats - Conduct call audits and provide coaching - Conduct High Risk calls/queries and escalating to the relevant departments - Compile, analyze and submit reports to Management - Manage and...

International Campaign CallForce is an award-winning BPO service provider delivering innovative and customized contact centre solutions from South Africa to the global market. Join us as a Debt Collections Consultant and be part of a winning team. You will be servicing our global client, in the USA. If you are a high performing, target driven individual, with great communication and negation...