1. Provide support and maintain VOIP infrastructure. - Monitor voice servers (Cisco and Real Connect), SIP trunks and gateways for problems (Switchboard system, Cisco Call mangers, Cisco Transcoders, Cisco Session Boarder Controllers, and Cisco voice gateways) - Create user profiles for Cisco phones; add Cisco phones and user profiles to the CUCM; assign users to relevant groups, create hunting...
DescriptionPURPOSE STATEMENTTo ensure sustainable IT Network for Assupol Group of Companies - Provide support and maintain the voice infrastructure.- Monitor voice servers, SIP trunks and gateways for problems(Switchboard system, Call managers, Transcoders, Session Boarder Controllers, and voice gateways)- Create user profiles on the cisco phones; add phones and user profiles to call managers;...
Minimum requirements: - Matric required - CCNA, MikroTik Certified Network Associate, or JNCIA qualification highly beneficial - Experience troubleshooting connectivity issues, voice services, security services and cloud services is required - 2+ Years experience in a similar role required (non-negotiable) - Knowledge of networking equipment such as Cisco, Yealink or MikroTik required - Must...
The Technical Support Agents provide friendly and efficient first line support, as well as core advanced customer support through trouble shooting and timely first call resolution. Support relates to customer internet connectivity issues (WAN and customer side), emails, routers, network related queries pertaining to various hardware (a wireless router or access point) and occasionally VOIP (Voice...
A cabling technician installs, maintains, and troubleshoots copper and fiber optic networks, building essential infrastructure for data, voice, and video, working on everything from pulling cables and setting up pathways to terminating connections and configuring networking hardware like routers and switches, ensuring reliable connectivity for homes and businesses. They often work with LAN/WAN...
Key Responsibilities : Technology availability, stability, and incident management - Ensure high availability of all production systems supporting operations (voice, CRM, diallers, WFM, QA tools, reporting, connectivity) - Own incident management end-to-end: triage, escalation, resolution, RCA, and preventative actions. - Maintain a live operational risk register for IT and communicate exposure...
ROLE PURPOSE The VoIP Fraud & Technical Support Specialist is responsible for detecting, investigating, and resolving VoIP fraud incidents as well as providing advanced technical support for VoIP platforms. This role ensures service continuity, protects customers from fraud exposure, and supports the stability of VoIP systems through proactive monitoring, troubleshooting, and close collaboration...
Job Title: IT Operations Manager Job Description We're Concentrix. A new breed of tech company — Human-centered. Tech-powered. Intelligence-fueled. We create game-changing solutions across the enterprise, that help brands grow across the world and into the future. We are trusted by clients across all major sectors, from up-and-coming success stories to iconic Fortune Global 500 brands in over...
An IT Services company based in Midrand is looking for a Customer Experience Consultant (Helpdesk Consultant) to join their team The successful candidate's main responsibility will be to provide technical and service support to clients. The successful candidate will be handling and troubleshooting incoming and outgoing calls as well as tickets related to customer services. Minimum...
Install and configure hardware and software components - Repair or replace damaged hardware - Upgrade systems to enable compatible software - Install and upgrade antivirus software - Travel to client sites - Perform tests on new hardware and software - Define software, hardware, and network requirements - Troubleshoot hardware and software issues - Configuration of Desktop PCs - Configuration of...
Functieomschrijving MS Engineer (L2) is responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational. Through the proactive monitoring, identifying, investigating and resolving of technical incidents and problems, the MS Engineer (L2) are able to restore service to clients. Their primary objective is to proactively review client...
Functieomschrijving Do you want to work for a company that offers a flexible working environment? Do you want to be part of a new and exciting venture in the market? Are you looking for an opportunity where training is provided and your career progression is taken care of? Apply now! The Managed Services VoIP Engineer will be responsible for all aspects of the Voice over IP (VoIP) service,...
The Technical Support Agents provide friendly and efficient first line support, as well as core advanced customer support through trouble shooting and timely first call resolution. Support relates to customer internet connectivity issues (WAN and customer side), emails, routers, network related queries pertaining to various hardware (a wireless router or access point) and occasionally VOIP (Voice...
Functieomschrijving - The Security Engineer (L2) is responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational. Through the proactive monitoring, identifying, investigating and resolving of technical incidents and problems, the Security Engineer (L2) are able to restore service to clients. Their primary objective is to proactively...
The Technical Support Agents provide friendly and efficient first line support, as well as core advanced customer support through trouble shooting and timely first call resolution. Support relates to customer internet connectivity issues (WAN and customer side), emails, routers, network related queries pertaining to various hardware (a wireless router or access point) and occasionally VOIP (Voice...
Functieomschrijving The Network Engineer (L3) is responsible for providing a service to clients by proactively identifying and resolving technical incidents and problems. Through preemptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices and quality assurance this role will maintain a high level of service to clients. Their...
Functieomschrijving Description The MS Engineer (L3) is responsible for providing a service to clients by proactively identifying and resolving technical incidents and problems. Through preemptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices and quality assurance this role will maintain a high level of service to clients....
Functieomschrijving Are you looking for a role that allows you to progress your career? Do you want to work in an environment where people love what they do, and are interested in making sure their jobs are done with care and precision? We are looking for a MS Telco Engineer L2. As a MS Telco Engineer L2, you will be responsible for providing a managed service to clients to ensure that their IT...
Functieomschrijving Are you looking for a role that allows you to progress your career? Do you want to work in an environment where people love what they do, and are interested in making sure their jobs are done with care and precision? We are looking for a MS Telco Engineer L2. As a MS Telco Engineer L2, you will be responsible for providing a managed service to clients to ensure that their IT...
Functieomschrijving Job Profile Summary MS Engineer (L2) is responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational. Through the proactive monitoring, identifying, investigating, and resolving of technical incidents and problems, the MS Engineer (L2) is able to restore service to clients. Their primary objective is to...