call centre training jobs in Gauteng

A leading South African organization is seeking a Skills Coach to enhance training programs in their Call Centre. This role involves designing effective training material, monitoring and evaluating training processes, and coaching agents to improve service delivery. Ideal candidates will have 3 years of contact centre experience, including a minimum of 18 months with the organization, and...

A leading financial institution is seeking an experienced leader to manage their Short-Term Insurance claims call centre in Roodepoort. The role involves optimising operations and ensuring superior service delivery, customer experience, and compliance. Candidates should have a strong background in claims management and leadership, with at least 10 years in the Short-Term Insurance sector. This...

ENVIRONMENT: A leading retailer is in search of a Call Centre Supervisor to organize and direct the day-to-day activities related to the operation of the Contact Centre. Responsible for managing, training, and guiding Contact Centre Agents in performing their duties. Provides support, prepares reports, and resolves customer service problems and complaints. Monitors agent performance and overall...

About the job Call Centre Process Analyst Call Centre Process Analyst - 6-MonthContract Technical Skills - Analytical Skills: Ability to analyze data and identify trends to improve processes and performance. - Technical Proficiency: Familiarity with call center software like Office 365 and Excel for data management and reporting. - Communication Skills: Strong verbal and written communication...

Overview Introduction Tracker requires the services of a pro-active and meticulous Call Centre Administrator to join our Customer Experience Department at our Head Office in Johannesburg. This role is primarily administrative and plays a key part in supporting the smooth operation of our Call Centre. Position Summary Industry: IT & Internet Job category: Call Centre and Telesales Location:...

Job Description Main Purpose The Call Centre Agent will plays a vital role in receiving inbound calls and respond to customer complaints. To contact current and potential customers from the formal or informal trade by telephone to solicit sales orders. Attend to customer queries and complaints. Key Responsibilities - Excellent customer: Always maintain relations and have a professional...

Randburg, South Africa | Posted on 01/09/2026 TSL Legal is a South African legal services and business solutions firm that specialises in debt book management and the recovery of outstanding accounts. It operates primarily out of Gauteng with multiple branch offices across the province. Core focus & services - Debt collection & debt book management — main service offering, using arbitration...

Overview The Call Centre Consultant is responsible for customer engagement, customer service and sales generation through inbound and outbound telephone calls by providing expert advice and information relating to products, services and offers. Qualifications and Experience - Grade 12 - Call Centre or telesales certification - In-depth knowledge of consumer behavior - Talented professional -...

The Call Centre Manager will be responsible for overseeing daily operations, ensuring exceptional customer service, and driving performance to meet organisational goals. The ideal candidate will possess strong leadership qualities, excellent communication skills, and a passion for delivering outstanding customer experiences. - Provide effective leadership to the call centre team, including...

A leading professional services firm in Johannesburg is looking for a Spanish speaking Call Centre Agent. The role involves answering calls in Spanish, extracting pertinent details for investigations, and drafting reports in both English and Spanish within 24 hours. The successful candidate will receive training and be provided with a laptop and headset. This is a 12-month contract with an hourly...

Company Overview Raiden Global is a leading global provider of innovative solutions in the field of technology and communications. Job Summary As a Call Centre Operator, you will be responsible for handling incoming and outgoing calls from customers and providing them with efficient and effective solutions. You will also be responsible for maintaining customer satisfaction and building strong...

Matriculates And School Leavers to fill up different positions.Our Inbound and Customer Service Call Centre Section intends to do Expansion and looking for Grade 10 , 12 or School leavers who are interested to Apply for Exciting Positions in Both Inbound and Customer service.Candidates must be well Dedicated with Enthusiasm and Anxious to start a new Carrier. With or with No Experience can Apply...

A leading financial services organization is seeking a Call Centre Agent to enhance customer satisfaction by delivering high-quality service through telephone and digital channels. The ideal candidate will possess an NQF level 5 qualification and have 1 to 2 years of related experience, showcasing strong telephonic communication skills. Join a dynamic team in Johannesburg, where adaptability and...

A recruitment platform is seeking a Customer Services Call Centre Consultant in Midrand. The role involves responding to customer queries via voice and email, providing resolutions, and handling various financial adjustments. Candidates should demonstrate strong communication skills, problem-solving abilities, and a commitment to excellent customer service. This position offers a chance to work...

A career opportunity exists at REINHARDT TRANSPORT GROUP Technical Services, Nigel for the position of: TECHNICAL CALL CENTRE OPERATOR. Job Summary - Answering or making calls related to vehicle on road breakdowns. - Responding efficiently and accurately to calls received. - Engaging in active listening, confirming, and clarifying information to ensure procedural activation of support staff. -...

The Team Lead will play a crucial role in supporting the Call Centre Manager and overseeing day-to-day operations to ensure the delivery of exceptional customer service. The ideal candidate will possess strong leadership qualities, excellent communication skills, and a passion for driving team performance and development. Team Supervision - Supervise a team of call centre agents, providing...

Tracker requires the services of a pro‑active and meticulous Call Centre Administrator to join our Customer Experience Department at our Head Office in Johannesburg. This role is primarily administrative and plays a key part in supporting the smooth operation of our Call Centre. Responsibilities - Managing the courier process at Head‑office - Compilation of weigh‑bills for Finance - Submitting...

A leading retailer is seeking a Call Centre Supervisor to organize day-to-day activities at the Contact Centre, manage and train agents, and enhance customer service quality. Responsibilities include overseeing agent productivity, resolving customer issues, and performance reporting. Candidates should have a strong background in customer service, leadership experience, and knowledge of call...

Spanish speaking Call Centre Agent – KPMG South Africa Introduction to KPMG – Recognized as a great place to work and build a successful career, KPMG provides Audit, Tax, and Advisory services to organizations across today’s leading industries. Our growth is driven by delivering impactful results for clients, supported by a culture that nurtures individual development, promotes inclusivity,...

A leading legal services provider in Randburg seeks an experienced Operations Manager to oversee daily call centre operations and drive performance. The role involves setting KPIs, managing staff recruitment and training, and ensuring compliance with legal standards. The ideal candidate should have 3 to 5 years of call centre experience and strong leadership skills. Excellent communication and...