Call Center Assistant jobs in Cape Town

A leading BPO company in South Africa is looking for a dedicated Call Center Team Leader to manage and support a team of agents. The ideal candidate will have a Grade 12 qualification and experience in the travel sector, with proficiency in GDS systems. Responsibilities include tracking KPIs, ensuring compliance with work procedures, and assisting with recruitment and onboarding of new staff....

Junior Finance Assistant (BPO/Call Center) About the job Junior Finance Assistant (BPO/Call Center) Our clients team has a vast in-depth knowledge gained from years of real world delivery in large private and public companies, including many household brands. Their expertise spans across process improvement, lean management techniques, operations technology delivery and enhancing customer...

An innovative company is seeking a dynamic call center trainer to enhance the skills of their agents. This role involves developing engaging training materials, conducting informative sessions, and ensuring high productivity and customer satisfaction. The ideal candidate will possess excellent knowledge of call center operations, strong teaching abilities, and the capacity to lead in a fast-paced...

Facebook, Google, Instagram, LinkedIn, Whatsapp, Websites, SEO, Blogging & Push Notifications - These are just a few platforms we get to play with on a daily basis! Dynamic Web Design & Socal Media company based in the heart of Milnerton, offers Sales Agents an exciting opportunity to advance their professional development! We seek agents with energy who are determined to meet their targets and...

A leading recruitment agency in South Africa seeks an experienced Senior Project Manager. This role involves planning and managing projects, ensuring successful execution while liaising with clients and stakeholders. Candidates should have at least 8 years of project management experience, with specific expertise in IVR systems and call centers. A Bachelor's degree in Management or related fields...

A leading call center company in Cape Town is seeking a Team Leader for Operations. This role is responsible for supervising a group of call center associates, ensuring performance metrics are met through coaching and motivation. The ideal candidate has over one year of team management experience in the BFSI sector, outstanding communication skills, and the ability to thrive under pressure. Join...

Collections Agent – Call Center MCI Cape Town, Western Cape, South Africa Job Type: Full-Time Start Date: 8th December 2025 Location: Cape Town, Western Cape, South Africa Position Overview MCI is a leading tech‑enabled business services company. This role supports a global provider of media, technology, and connectivity services. You will manage overdue customer accounts, resolve...

A well-known recruitment firm in Cape Town is seeking a Recruiter I to ensure staffing requirements are met by attracting and onboarding top talent. This role focuses on collaborating with clients, conducting interviews, and maintaining compliance with hiring regulations. The ideal candidate should have BPO call centre recruitment experience and strong communication skills. This position is vital...

A leading BPO company seeks a High Volume / Bulk Call Centre Recruiter in Cape Town. The Recruiter will be responsible for attracting and onboarding top talent. Candidates should have a minimum of 2 years of bulk recruitment experience, particularly in BPO settings, and possess Matric/Grade 12. Strong communication skills and proficiency in Microsoft Office are essential. This full-time role...

An international call centre in Century City, Cape Town, is seeking a Senior Training Facilitator to design, develop, and deliver training programmes. The ideal candidate should possess strong call centre experience, management skills, and relevant qualifications such as SDF and assessorship. This senior role emphasizes a proven track record in facilitating soft skills and leadership training in...

LOCATION Cape Town, ZA JOB TYPE Full-Time PAY TYPES Salary SALARY Commensurate POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud...

POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail,...

POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. We are looking for call center agents to support inbound and outbound customer service and sales...

We are looking for a dynamic call center trainer to join our company. In this role, you'll be responsible for scheduling and conducting training sessions for both new and experienced call center agents, managing the training budget, and supporting employees to keep productivity up. To ensure success as a call center trainer, you should have excellent knowledge of call center procedures and...

POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. We are seeking a motivated and customer-focused Collections Agent to support a leading global...

Human Resource Officer (BPO/Call Center) About the job Human Resource Officer (BPO/Call Center) Our clients team has a vast in-depth knowledge gained from years of real world delivery in large private and public companies, including many household brands. Their expertise spans across process improvement, lean management techniques, operations technology delivery and enhancing customer...

A leading business services provider is seeking an IT Support Technician to provide Level 1–2 support in a fast-paced call centre environment. Key responsibilities include troubleshooting hardware and software issues, managing user accounts via Active Directory, and maintaining IT documentation. Candidates should have a relevant degree and experience in IT support. The role offers opportunities...

POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. We are looking for full-time and part-time bilingual customer service representatives to support...

Forecasting & Scheduling Analyst (BPO/Call Center) Cape Town, Western Cape, South Africa Job Openings Forecasting & Scheduling Analyst (BPO/Call Center) About the job Forecasting & Scheduling Analyst (BPO/Call Center) Our clients team has a vast in-depth knowledge gained from years of real world delivery in large private and public companies, including many household brands. Their expertise...

About the job Financial Controller (BPO/Call Center) Our clients team has a vast in-depth knowledge gained from years of real world delivery in large private and public companies, including many household brands. Their expertise spans across process improvement, lean management techniques, operations technology delivery and enhancing customer experience. Our client's purpose is to support the...