Customer Experience (CX) Team Lead As the Customer Experience (CX) Team Lead within our outsourcing team, you will play a crucial role in defining and enhancing the support experience for our clients. This position is designed for a results-driven leader passionate about driving excellence and implementing innovative customer service strategies. Duties & Responsibilities Key...
Job purpose: Field Service Engineer will be responsible for UPS Field Services, installations, repairs, commissioning's and battery installations Minimum requirements: - Matric - National Diploma in Electrical Engineering (or higher) - Minimum of 5 years experience with UPS - Data Centre Operation experience - AC and DC knowledge - Electrical distribution system knowledge - Advanced Computer...
Job Summary Inspect, service, repair, test & report on Company products located on customer site & in-house. May provide technical service via phone to the customer. Essential Functions - Product: Provides diagnostic analysis, repair and/or preventative maintenance of customer products in service shops or installations at customer locations. - Reports: Prepares and submits written reports of...
About the job Head of Sales and Customer Service Key purpose: The purpose of the Salesa and Servicing Head is to achieve the growth imperatives of the business aligned to the business unit strategy. Duties and responsibilities: - Contribute and take ownership of the development of the divisional strategy with particular focus on the market requirements, and sales and servicing elements of the...
HEAD OF SHARED SERVICES Finance Accountable for maintaining quality, standards, service, and desired outputs within inter‑related functional areas of responsibility. May be responsible for ensuring the adherence of others to a set framework of policies and procedures. This role will work with various concrete variables, requiring an understanding of the theory or practices underpinning...
Job Purpose Responsible and accountable for the effective delivery of the Customer loyalty programme and on-site customer services support and the growth and hygiene of the MVG Database Key Performance Areas Delivered Direct Marketing Campaigns - Have a clear understanding of consumer regulations and legislation and competitor direct marketing offerings - Perform an analysis and interpretation...
Job Summary : Inspect, service, repair, test & report on Company products located on customer site & in-house. May provide technical service via phone to the customer. Essential Functions - Product: Provides diagnostic analysis, repair and/or preventative maintenance of customer products in service shops or installations at customer locations. - Reports: Prepares and submits written reports of...
- Define the sales strategy, considering market intelligence, customer base and sales potential. - Design the correct sales territory, making sure they are well balanced and optimized. - Define the sales team, considering the CTS sales organization and all sales roles, to maximize efficiency. - Define targets for the sales team, considering the defined strategy and growth ambitions. - Coach and...
Key Outputs- Maintaining and enhancing the quality of the finished product that is remanufactured in the company- Implementing the quality standards set by the company, Caterpillar and even by law- Filing daily reports and reporting on any flaws that were found in the finished product providing the basis for effective corrective action- Setting and maintaining a good standard of working for area...
About Epiroc Epiroc is a multinational company with a presence in 150 countries, which with innovative technology, develops and provides safe and state-of-the-art equipment, such as drilling machinery and construction tools for use in surface and underground mining. It also offers world-class after-sales services and solutions for automation, digitalization and electrification. Life at...
At Rock Processing, we’re passionate about development and advanced technology, and we always aim to offer the best possible experience for our customers in a sustainable way. It’s a mission that takes commitment, but as an industry leader we aim for nothing but excellence in everything we do. We are looking for a diligent, technically sound and customer orientated individual to join our team as...
Overview PepsiCo products are enjoyed by consumers more than one billion times a day in more than 200 countries and territories around the world. PepsiCo generated more than $79 billion in net revenue in 2021, driven by a complementary beverage and convenient foods portfolio that includes Lay’s, Doritos, Cheetos, Gatorade, Pepsi-Cola, Mountain Dew, Quaker, and SodaStream. PepsiCo's product...
Customer Experience (CX) Team Lead As the Customer Experience (CX) Team Lead within our outsourcing team, you will play a crucial role in defining and enhancing the support experience for our clients. This position is designed for a results-driven leader passionate about driving excellence and implementing innovative customer service strategies. Duties & Responsibilities Key...
Overview The purpose of the Sales and Servicing Head is to achieve the growth imperatives of the business aligned to the business unit strategy. Responsibilities - Contribute and take ownership of the development of the divisional strategy with particular focus onthe market requirements, and sales and servicing elements of the strategy - Lead sales and servicing business operations to ensure...
Key Outputs- Leading a Team of Service Assurance technicians to enforce quality controls, in line caterpillar repair standards- Achievement quality turnaround targets.- Resolve internal customer queries.- Ensure effective communication between team and management.- Ensure service work (Caterpillar components) is carried out in compliance with quality standards (OEM Guidelines).- Ensure outputs of...
A logistics and sales company based in Gauteng, South Africa, is seeking a Sales and Servicing Head to spearhead business growth. The ideal candidate must have 10-12 years of experience, including 5 years in senior management, within the sales and servicing sector. Key responsibilities include strategic planning, team leadership, and core market analysis to optimize service delivery and meet...
Customer Experience (CX) Team Lead As the Customer Experience (CX) Team Lead within our outsourcing team, you will play a crucial role in defining and enhancing the support experience for our clients. This position is designed for a results-driven leader passionate about driving excellence and implementing innovative customer service strategies. Duties & Responsibilities Key...
Customer Experience (CX) Team Lead As the Customer Experience (CX) Team Lead within our outsourcing team, you will play a crucial role in defining and enhancing the support experience for our clients. This position is designed for a results-driven leader passionate about driving excellence and implementing innovative customer service strategies. Duties & Responsibilities Key...
Customer Experience (CX) Team Lead As the Customer Experience (CX) Team Lead within our outsourcing team, you will play a crucial role in defining and enhancing the support experience for our clients. This position is designed for a results-driven leader passionate about driving excellence and implementing innovative customer service strategies. Duties & Responsibilities Key...
Customer Experience (CX) Team Lead As the Customer Experience (CX) Team Lead within our outsourcing team, you will play a crucial role in defining and enhancing the support experience for our clients. This position is designed for a results-driven leader passionate about driving excellence and implementing innovative customer service strategies. Duties & Responsibilities Key...